St Austell Brewery
Assistant Manager
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Company Description
St Austell Brewery is the South West’s leading brewing, hospitality, and drinks wholesale company, with 175 years of heritage. The business is known for high-quality beers, award-winning pubs, and a strong commitment to the communities it serves. Its purpose, “brewing great experiences for generations to come,” guides how it crafts beers, welcomes guests, supports teams, and invests in special places across the region. St Austell Brewery focuses on long-term talent development, offering variety, learning opportunities, and clear pathways for progression. Team members are encouraged to grow their careers and experience more within a supportive, values-led environment.
Role Description
The Assistant Manager is a full-time, on-site role based at our venue in Lyme Regis. This position supports the General Manager in the day-to-day running of the site, including overseeing front-of-house service, coordinating staff rotas, and ensuring smooth, efficient operations.
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Responsibilities include:
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- Leading and motivating the team during shifts
- Supporting training and development
- Maintaining high standards of guest experience, cleanliness, and safety
- Helping manage stock
- Supporting ordering and deliveries
- Contributing to achieving sales and profitability targets
- Handling guest feedback
- Resolving issues promptly
- Fostering a welcoming, inclusive environment for guests and team members
Qualifications
- Experience in hospitality or retail supervision, with skills in team leadership, shift management, and staff coordination
- Strong customer service and communication skills, with the ability to build rapport with guests and support a positive team culture
- Operational skills including basic cash handling, stock control, and an understanding of food and drink service standards
- Knowledge of health, safety, and hygiene best practices within a hospitality environment
- Ability to work flexibly, including evenings, weekends, and busy seasonal periods
- Proactive problem-solving skills and the ability to remain calm under pressure
- Previous experience in a pub, bar, restaurant, or hotel environment is highly beneficial
- Formal hospitality or management training, or equivalent experience, is an advantage but not essential
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