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Company Description
Marston’s PLC is a leading UK pub company with nearly 200 years of brewing and hospitality heritage, originating from the Horninglow Brewery in Burton upon Trent. The company operates around 1,300 pubs, bars, and inns across the UK, employing approximately 10,000 people in guest-focused, community-based locations. Marston’s is committed to creating welcoming spaces for every guest and occasion, supported by local teams who deliver genuine hospitality. Its culture emphasizes empowering people, valuing guests, and making each visit warm and memorable. Marston’s is built on the belief that people are at the heart of great pubs.
Role Description
The Assistant Manager is a full-time, on-site role based in Bickleigh, supporting the General Manager in day-to-day pub operations. This position involves:
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- Overseeing front-of-house service
- Coordinating staff schedules
- Ensuring a high standard of guest experience throughout the venue
- Contributing to maintaining quality food and drink service
- Monitoring stock levels
- Supporting basic financial and administrative tasks
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The role also includes:
- Guiding and coaching team members
- Helping to uphold company standards
- Promoting a positive, inclusive working environment
The Assistant Manager is expected to be hands-on, visible to guests, and responsive to operational needs during peak trading times.
Qualifications
- Experience in hospitality or pub/restaurant management, including supervising teams and supporting daily operations.
- Strong customer service skills, with the ability to create a welcoming atmosphere and handle guest feedback professionally.
- Basic understanding of stock control, cash handling, and operational processes within a hospitality environment.
- Effective communication and interpersonal skills, with the ability to work collaboratively and lead by example.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced, on-site environment.
- Knowledge of food safety, health and safety, and responsible alcohol service standards is desirable.
- Previous experience in a pub, bar, or similar venue and qualifications in hospitality or management are beneficial.
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