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Assistant Manager
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Assistant Store Manager | Birmingham
Why Join This Opportunity?
This isn't just another hospitality role—it's an opportunity to join a people-first business where culture, energy, and personal growth are at the heart of everything they do. Based in Birmingham, you'll be part of a high-performing team within an internationally recognised brand that believes great people create great customer experiences.
The business is built around four core values:
- Positive Attitude
- Inclusion
- Strong Relationships
- Continuous Growth
These values shape every interaction, from supporting colleagues and delivering memorable customer experiences to helping individuals reach their full potential.
From day one, you'll become part of a supportive, fast-paced environment where learning happens through experience. With structured development programmes, clear progression pathways, and a strong culture of internal promotion, you'll have every opportunity to build a rewarding long-term career. In fact, many of the company's senior leaders started their journey in frontline operational roles.
If you enjoy working with people, thrive in a fast-moving environment, and are looking to take the next step in your leadership career, this is a fantastic opportunity.
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The Role
As an Assistant Store Manager, you'll support the Store Manager in the day-to-day running of the Birmingham store, helping to lead and develop the team while ensuring operational excellence and an outstanding customer experience.
You'll play a key role in driving team engagement, maintaining high operational standards, supporting commercial performance, and creating an environment where both employees and customers enjoy spending time.
Key Responsibilities
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Operational Excellence
- Maintain high standards across health & safety, food hygiene, and operational compliance.
- Ensure the store consistently delivers a safe, organised, and efficient environment.
-
People & Leadership
- Coach, motivate, and develop team members through regular feedback and on-the-job training.
- Support the Store Manager in creating a positive, high-performing team culture.
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Customer Experience
- Deliver exceptional customer service and lead by example.
- Build strong customer relationships that encourage loyalty and repeat visits.
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Commercial Performance
- Support sales growth and help achieve key business KPIs.
- Contribute to improving profitability through effective operational management.
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- Leadership
- Inspire the team through positive leadership, accountability, and a people-first approach.
About You
- A minimum of 12 months' experience in a supervisory, key holder, shift leader, or similar leadership role.
- Experience working within a busy, customer-focused environment.
- Strong communication and interpersonal skills.
- A passion for developing people and progressing your own management career.
- Able to remain organised, proactive, and calm under pressure.
What's on Offer?
- A supportive, people-focused culture where your development genuinely matters.
- Ongoing leadership training, coaching, and structured career progression.
- Excellent opportunities for internal promotion within a growing international business.
- A fast-paced, energetic working environment where no two days are the same.
- The chance to build a long-term career with a company that invests in its people.
If you're an ambitious hospitality leader looking for your next challenge in Birmingham, I'd love to tell you more about this opportunity.
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