DUTIES AND KEY RESPONSIBILITIES

• To deliver agreed sales KPI's for the store - these KPI's will focus on sales, ATV, UPT, conversion and CRM. You will need to demonstrate the ability to motivate the team to deliver these results.
• Assist with the execution of all product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes
• Work with the Business Manager to implement and adhere to VM guidelines at all times, and ensure that the team are trained on all standards
• Work with the Business Manager to manage all events inclusive of launch previews, customer events, MDS and Fragrance Fittings
• Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• To ensure that all staff demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season.
• Maintain knowledge of key competitors and industry trends
• To be the secondary point of contact at the store for HQ demonstrating the ability to give and receive feedback and information in a professional and articulate manner. Furthermore, you need to develop a professional relationship with key contacts in HQ that will support the commercial success of your store.
• Working with the Store Manager you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Business Manager to make fact-based recommendations to improve the business.
• Participate in regular team meetings to ensure that full staff team are up to date with all areas of the business.
• Work with the team to ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the store is clean, neat and tidy at all times.
• Support the Business Manager to ensure all paperwork and reporting is completed accurately and on time - daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
• Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash.
• Ensure full knowledge of till procedures and processes.
• Support the Business Manager with managing the store team, dealing with all staffing issues where appropriate.
• Work with the Retail Area Manager and Business Manager to ensure all staff are coached and developed on an ongoing basis using all tools available
• Work closely with the Business Manager to ensure that all performance issues of team members are dealt with smoothly and effectively in a timely professional manner at all times.
• To be aware of all security and health and safety issues and requirements of the store and to ensure all staff are aware of the same.
• Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management.
• Work with the Business Manager and Operations Manager to manage maintenance within the store.
• Work with the Business Manager and Inventory Manager to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
• Within the retail team, act as the local market retail "expert" for Diptyque by developing relationships with local retailers, council, events etc to maximise opportunities.
• To be contactable at all times, as secondary key holder for the store, working with the Business Manager to ensure that all emergency calls are responded to and dealt with accordingly.
• Responsible for the management of all emergency situations involving the store and team members in the absence of the Business Manager
• General administrative duties.
• Abide at all times by Company rules and policy.