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Greene King

Assistant Manager

City of Edinburgh
Posted about 15 hours ago
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Company Description

Greene King is the country’s leading pub company and brewer, operating around 2,600 pubs, restaurants, and hotels across England, Wales, and Scotland. The company’s purpose is to “pour happiness into lives,” focusing on customers, team members, partners, suppliers, and local communities. Founded in 1799, Greene King has major offices in Bury St Edmunds and Burton upon Trent and employs approximately 40,000 people across three divisions. These divisions include Greene King pubs and Pub Partners, Destination Brands & Ventures, and Brewing & Brands, offering a wide range of hospitality experiences and well-known beers. Greene King’s brewing operations produce recognized ales such as Greene King IPA, Old Speckled Hen, Abbot Ale, and Belhaven Best, along with modern premium beers like Level Head and Flint Eye.

Role Description

The Assistant Manager role at Greene King in Edinburgh is a full-time, on-site position focused on supporting the daily operations of a busy pub or restaurant. The Assistant Manager will help lead and motivate the team, ensure exceptional customer service, and maintain high standards of food, drink, and venue presentation.

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Key Responsibilities

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  • Supporting staff scheduling
  • Supervising shifts
  • Assisting with stock control and ordering
  • Monitoring compliance with health, safety, and licensing regulations
  • Handling customer queries and feedback
  • Supporting local marketing and promotions
  • Contributing to the achievement of sales and profitability targets

The Assistant Manager will work closely with the General Manager to develop team members, uphold Greene King values, and help create a welcoming environment for all guests.

Qualifications

  • Experience in hospitality or retail management, with skills in team supervision, shift leadership, and day-to-day operational support.
  • Strong customer service and communication skills, with the ability to resolve issues, manage feedback, and build positive guest relationships.
  • Basic knowledge of stock control, cash handling, and performance reporting, with an understanding of cost control and profitability.
  • Awareness of health, safety, food hygiene, and licensing regulations, with a commitment to maintaining a safe and compliant environment.
  • Ability to work flexibly, including evenings, weekends, and holidays, and to perform effectively in a fast-paced, team-oriented setting.
  • Previous experience as a supervisor or team leader in a pub, bar, restaurant, or similar environment is highly beneficial.
  • Formal training or qualifications in hospitality, catering, or business management are an advantage but not essential.
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Skills

Team Supervision
Shift Leadership
Customer Service
Stock Control
Cash Handling
Performance Reporting
Cost Control
Health and Safety Compliance
Food Hygiene
Licensing Regulations
Communication Skills
Conflict Resolution
Staff Scheduling
Operational Support
Local Marketing
Team Development

Location

City of Edinburgh, Scotland, United Kingdom

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