Hestia Guest Services
Assistant Manager
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Are you a people-focused leader who loves creating exceptional experiences?
We believe workplaces should feel welcoming, human and inspiring. Named after the Greek goddess of home and hospitality, Hestia exists to transform professional environments into places where people feel genuinely cared for, supported and valued.
We're looking for an Assistant Guest Services Manager to join our prestigious operation at a global luxury retail brand's stunning new HQ in Mayfair, creating then supporting the delivery of a world-class workplace experience every single day.
This is an exciting opportunity for an experienced hospitality, guest services, workplace experience or customer service professional who is ready to take the next step in their leadership career.
What you'll be doing
As Assistant Guest Services Manager, you'll work alongside the Guest Services Manager to lead a high-performing Workplace Experience team, ensuring every interaction reflects the exceptional standards of both our client and Hestia.
You'll be:
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- Leading and inspiring a team that delivers outstanding service every day
- Building trusted relationships with staff, stakeholders and guests
- Supporting the day-to-day operation, ensuring everything runs seamlessly
- Coaching, developing and motivating team members to achieve their full potential
- Driving service excellence, innovation and continuous improvement
- Supporting events, meetings and workplace experiences that leave a lasting impression
- Acting as a visible and approachable leader who creates a positive, engaging culture
What we're looking for
You'll thrive in this role if you are:
- A natural people leader who brings energy, warmth and positivity
- Passionate about hospitality, guest services and creating memorable experiences
- Confident building relationships with clients, stakeholders and colleagues
- Organised, proactive and able to manage multiple priorities
- Comfortable using data, feedback and insight to improve performance
- Adaptable, solutions-focused and ready to take ownership when challenges arise
- A role model who leads with professionalism, care and integrity
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Experience in hospitality, workplace experience, front of house, guest services, customer experience or facilities environments would be highly advantageous.
Why Hestia?
We're building something different.
We combine high standards with genuine care, creating environments where our teams feel valued, supported and empowered to succeed. We invest in our people because we know exceptional service starts with exceptional teams.
The Benefits
- £42,000 salary + client discretionary bonus
- 25 days annual leave
- Wellbeing benefits
- Healthcare cashback scheme
- Development and career progression opportunities within a growing business
- Supportive, people-first culture
- The opportunity to work within a prestigious luxury brand environment
If you're passionate about people, hospitality and creating exceptional workplace experiences, we'd love to hear from you.
Apply today and help us create a workplace where care and excellence meet.
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