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Job Description

Job purpose

The City of Leeds is rapidly changing and the Network Management team plays a central role in this process ensuring the effective operation of the city’s highway network, preventing unnecessary disruption for people, goods and services.

The team works with a wide range of people and organisations such as individual residents, developers, utility providers and internal works promoters as part of our duties. This planned work ranges from the licencing of skips through to the co-ordination of major highway works and international events. In addition, the team plays a leading role in the Council’s incident management processes when they impact on the network.

Responsibilities

• Input and maintain data on the Street Works Register and its associated applications including word documents, databases, spreadsheets and GIS maps.
• Carry out data quality and validation checks on the database and resolve issues identified.
• Liaise and co-ordinate with Statutory Undertakers and Private Developers to minimise disruption within the City for works without invasive traffic management, including the monitoring and challenging of work durations.
• Respond to enquiries from the general public and colleagues on issues relating to the control and co-ordination of work on the highway.
• Assist in dealing with customer care and customer information activities
• Prepare routine reports.
• Assist the Network Support Officer in other duties as and when necessary to support the work of the Section.
• Support the development of staff within the team following the current staff development procedures.
• Promote and deliver positive solutions to achieving diversity and equality in all aspects of service delivery, community engagement areas, focusing on equality of outcome.
• To work as part of the team for Leeds, in ways which are open, inclusive, responsive and accountable, to develop and maintain good working relationships with internal and external customers, other stakeholders and partners to achieve excellent outcomes for the citizens of Leeds.
• Comply with Standing Orders, Financial Procedures and Quality Assurance procedures.
• Take responsibility for developing your own performance within the job.
• To work responsibly to ensure the safety of staff, service users and contractors in accordance with all statutory obligations and the council’s Health and Safety Policy.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Educated to G.C.S.E standard (min ‘C’ in grade) in English Language and Mathematics is essential

Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

KNOWLEDGE

• Educated to GSCE standard (minimum C grade) in English Language and Maths.
• Knowledge of New Roads and Street Works Act 1991, Traffic Management Act 2004 and accompanying codes of practice

Experience

• Using a keyboard and a variety of computer packages especially Word and Excel.

Skills

• Ability to deal courteously and effectively with people at all levels, remaining calm in difficult situations.
• Able to work on own initiative, with minimum supervision and often to tight deadlines.
• To interpret information and to prepare and present reports.
• Effective verbal and written communication.

Essential Behavioural And Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of and be able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements

It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

• Working with Geographical Information Systems.