Assistant Night Manager

Company Description

Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

At Novotel London Paddington, we're looking for an experienced Assistant Night Manager to support the smooth running of our overnight operation. Working alongside the Night Manager, you'll help deliver exceptional guest service, oversee the Night Audit process, support and motivate the night team, and ensure the safety and security of our guests, colleagues and hotel. You'll also confidently lead the operation in the Night Manager's absence.

This is an exciting opportunity to join one of London's leading Novotel hotels and become part of the global Accor family.

As part of our team you can have:

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Hourly salary: £16.30 plus service charge
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality.

This is a full time position, 39 hours per week.

Job Description

As our Assistant Night Manager, you will:

• Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
• Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
• Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
• Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
• Support daily, weekly and monthly operational and financial reporting.
• Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
• Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
• Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back-of-house areas.
• Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
• Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
• Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
• Coach, train and support the development of team members in line with Accor brand standards.
• Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
• Support the Night Manager with departmental administration, handovers and maintaining operational standards.