Mount Royal Hotel Edinburgh by The Unlimited Collection
Assistant Night Manager
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Assistant Night Manager
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager.
You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.
The Assistant Night Manager Will Be Responsible For
- Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
- Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
- Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
- Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
- Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
- Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.
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To be successful in the role of Assistant Night Manager, we require:
- Effective communication skills in written and spoken English
- Proven standards of customer service experience
- Good understanding of health and safety including fire safety
- Knowledge of Property Management Systems (PMS)
Working With Us Provides The Following Benefits To You
- Blue Hub – CFC Discount Platform
- 25 days Holiday (not including BH)
- Company Pension
- Private Medical Insurance – Tax Subsidiary
- Employee Assistance Programme
- Annual Travel Loan
- CFC Membership Scheme
- Free Eye Test
- Life Assurance x 4 basic salary
- L&D Apprenticeship Scheme (if applicable)
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About Us
Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.
The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi-Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.
At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Employer: The Hotel at Chelsea Limited
Trading as: Stamford Bridge Hotel London managed by The Ascott Limited
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