Responsibilities Will Include But Are Not Limited To

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
• To take pride and ownership of the smooth running and efficient organisation of the department in line with established procedures and standards;
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity;
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To promote the company values and behaviours at all times.

The Ideal Person

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The Core Skills And Experience Required To Succeed

• Truly passionate about the Hospitality Industry
• Previous experience as a receptionist is preferred but not necessary
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
• Excellent personal presentation
• Ability to function independently with a minimum of supervision
• You are a night owl, comfortable working during the night time
• Excellent communication skills, the ability to communicate verbally and in writing
• To be an enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for All

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.