NHS University Hospitals of Liverpool Group
Assistant Operational Support Manager
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An exciting opportunity has arisen within the Regional Renal Service for an enthusiastic and highly motivated individual to join our management team as an Assistant Operational Support Manager (Performance & Information Lead).
This varied role combines administrative leadership with a strong focus on performance management, data analysis and information reporting. Working closely with clinical, operational and corporate colleagues, you will turn complex information into clear, meaningful intelligence that supports decision-making, improves service delivery and helps the specialty achieve its local, regional and national objectives.
Alongside line management responsibility for administrative staff, you will lead the coordination and development of specialty reporting, performance dashboards, data-quality processes and required submissions. You will monitor trends, identify areas requiring action and work with teams to develop practical improvements. Established buddy and cross-cover arrangements will support day-to-day resilience and enable you to maintain a strong focus on performance, information and service improvement.
We are looking for someone who enjoys working with data, can communicate findings clearly and is confident in supporting teams to deliver change. If you are organised, improvement-focused and committed to developing staff and delivering high-quality patient services, we would welcome your application.
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Main Responsibilities
The successful candidate will:
- Provide effective line management, support and development for designated administrative staff.
- Coordinate performance reporting and provide timely, accurate information to operational and clinical teams.
- Develop and maintain reports, dashboards and monitoring tools that clearly highlight trends, risks and opportunities.
- Support data-quality improvement and ensure required internal and external submissions are completed accurately and on time.
- Interpret complex datasets and present findings in a clear, accessible format for a range of audiences.
- Work collaboratively with colleagues to identify performance issues, agree actions and monitor improvement.
NHS University Hospitals of Liverpool Group (UHL Group)
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in the region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
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We operate from five hospital sites:
- Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.
- Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.
- Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community.
- Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.
- The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
For further details / informal visits contact:
- Name: Nicola Casey
- Job title: Service Manager - Nephrology
- Email address: nicola.casey@liverpoolft.nhs.uk
- Telephone number: 0151 706 3293
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