Assistant Operations Manager

Department: Bristol Water

Location: Bristol Water HQ

Compensation: £40,000 - £48,000 / year

Description

As an Assistant Operations Manager, you will be responsible for learning how to lead the operational and financial performance of the contract; delivering the work safely, on time, and to our key customer expectations. As a key member of the contract succession plan, you will be open to learning from all existing Operations Managers, within different functions, with an aspiration to lead in the future.

Key Responsibilities

You will lead the following specific tasks on the Bristol Water contract, working alongside existing Operations Managers.

We are looking for someone to:

• Have operational responsibility for the reinstatement teams and their in-day activities.
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams.
• Help manage the framework and cover programme and ensure KPIs are met.
• Help manage the defect programme and ensure that KPIs are met, and Highway Meetings are attended.
• Have knowledge and experience of Reinstatement for Utilities.
• Maintain a customer focus.
• Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback.
• Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude.
• Understanding and complying with regulations including NRSWA.
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement.
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management, and investigating reportable accidents or incidents as and when they occur.
• Review the tender promises sheet and lead on a monthly initiative to ensure Network Plus have met their commitments made at bid stage.
• Ensure all work within the contracts under your control are carried out in full compliance with health, safety, welfare, and environmental regulations while working to maximize the profitability of each contract under their control and ensuring satisfaction of contractual requirements.
• Ensure compliance with client authorisation requirements and specifications, with the company standards of service and quality systems.
• Control documentation from cradle to grave with a strong interface with the back-office support team.
• Ensure that the requirements of the Construction (Design & management) regulations (CDM) are complied with as they apply to the work activities undertaken by the company.
• Ensure that the sub-contract organisation and direct labour are assessed in terms of their health and safety competence prior to commencing work for on and behalf of the company.
• Assess the risk associated with our operations and ensuring that suitable and sufficient site-specific method statements and risk assessments are compiled with in advance of works.
• Manage and motivate a team, delegating where appropriate, but leading by example.
• Have an ordered approach to the development of the people in your area.
• Support the team and add value through your experience.
• Demand safety and competence (including training needs) and push for improvement in all teams.
• Be business-like and present a positive image of the Company.
• Contribute at a senior level.
• Adopt the planned vs actual comparison as a business working tool.
• Set the tone in the organisation of workload and team allocation; managing of all resources e.g. labour, materials, and plant.
• Be close to the commercial arrangements, making sure we can deliver for our clients and make margin.
• Be an integral part of our business development approach, through client interface and company governance.