Assistant Manager, Operations

Banking Operations | Loans | Payments | Guarantees | CDD/KYC

Location: Mayfair, London

Salary: £85K-£90K

Hybrid working

An excellent opportunity has arisen for an experienced Assistant Manager, Operations to join a specialist banking operations function in London.

This is a broad and highly visible role for an experienced banking operations professional who enjoys working across Loans, International Payments, Guarantees, Risk Participations, and CDD/KYC, while also taking ownership of operational controls, risk, process improvement, and stakeholder management.

This is an opportunity to take on genuine responsibility across a diverse banking operations environment, with exposure to both back and middle-office activities and the opportunity to make a tangible impact on operational efficiency, customer service, and risk management.

The Role

Your responsibilities will include:

• Overseeing day-to-day banking operations across payments, loans, guarantees, risk participations, and fixed deposit administration.
• Managing domestic and international payment processing and reconciliation.
• Overseeing loan administration.
• Reviewing loan documentation, collateral agreements, and supporting documentation.
• Managing the operational aspects of risk participation agreements.
• Overseeing the issuance, amendment, and administration of bank guarantees, letters of credit, and other trade finance instruments.
• Acting as a senior point of contact for CDD/KYC and account opening activities.
• Working closely with Compliance to ensure the Operations function remains aligned with evolving AML, CDD/KYC, and regulatory requirements.
• Identifying operational risks, implementing appropriate controls, and escalating issues where required.
• Leading, mentoring, and developing Operations team members, providing guidance, training, and support to ensure consistently high standards.
• Monitoring operational workflows and identifying opportunities to improve efficiency, controls, and customer service.
• Acting as a key contact for internal and external stakeholders, resolving operational issues, and providing practical, solution-focused support.
• Preparing and reviewing operational MI and reporting, ensuring information is accurate and complete.