And so much more! To see the full range of benefits we offer, please see our Moorfields benefits document.

Detailed Job Description And Main Responsibilities

MAIN RESPONSIBILITIES

The post holder works as part of a team under supervision and will:

• Participate in the delivery of patient-centred care, always maintaining a compassionate and professional attitude.
• Contribute to the ward/clinic/department/organisation.
• Support senior staff in the provision of a caring and safe environment.
• Demonstrate competence in generic and specialist skills following the completion of the appropriate training and education and within twelve months from commencement in role.
• Function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role.

Clinical Practice

• Support qualified staff in the assessment of health needs and the delivery of care for a number of individuals or groups of patients, including clinical risk assessment.
• Work collaboratively with others as part of the multi-disciplinary team, clinical staff in duties associated with patient care.
• Treat patients with dignity and respect and maintain their confidentiality both inside and outside the hospital environment.
• Be competent in undertaking a routine ophthalmic imaging procedure on medical devices, the provision of clinical work and any related tasks following formal training under Moorfields Ophthalmic Vision Science practitioners’ technical competency framework and where needed provide appropriate support for newly appointed staff.
• Be responsible for the initial reporting of faulty equipment and follow-up repairs, keeping the supervisor or nurse in charge informed ensuring the clinical areas are prepared and maintained throughout the day.
• Liaise effectively with all stakeholders in the care process including carers and relatives as well as to support colleagues to ensure patients receive care in a timely manner during their visit to any site under the care of Moorfields.
• Respond appropriately to emergency situations.
• Act as a chaperone when required.
• Manage patient flow by monitoring patient times along the patient journey. Report any delays to the supervisor or nurse in charge. Ensure those patients that require special assistance are monitored and supported.
• Ensure effective handover of patients between shifts/healthcare professionals/departments using a range of communication aids such as verbal handover/safety huddle/written documentation/referral.
• To assist or attend patient basic care where required.
• Give clear and concise explanation and test instructions to ensure maximum patient understanding and cooperation, taking into account patients who have visual impairment, hearing loss, physical or mental disabilities, learning difficulties, different age groups, cultural differences and non-English speaking patients.
• Observe and report to senior staff any change in a patient’s physical and psychological condition.
• Obtain verbal consent from the patients before any clinical intervention is undertaken, where this is not given report this to senior staff.
• Ensure any safeguarding concerns are raised with the team leader/nurse in charge.
• Be an active participant in providing education and health promotion advice to patients and their carers.
• Support patients and/or relatives that are in need of assistance.
• Identify and act upon acutely unwell members of the public and/or colleagues according to their BLS training.

Professionalism

• Maintain and update relevant knowledge and skills, undertaking and completing further training and academic qualifications as appropriate to the role and service requirements.
• Adhere to all trust policies, guidelines and standards ensuring a high standard of personal and professional behaviour and dress is maintained at all times whilst acting as an ambassador for the trust and a role model to others.
• Manage own time effectively, ensure good time keeping in relation to shift commencement and breaks.
• Maintain professional boundaries and working relations with patients and colleagues.
• The post holder may be deployed/expected to work in any part of the organisation should the need arise to ensure patient safety is maintained.

Communication

• Communicate clearly and appropriately with patients, their relatives/friends, colleagues and all other members of the multidisciplinary team, including responding to queries, answering the phone, taking messages, and passing on written and verbal information.
• Identify patient’s individual communication needs and assure correct communication support is provided to those who need using available translating services.
• To comply with the trust information governance policy and patient’s confidentiality.
• Provide patients with information and advice ensuring that the information provided is in a format which meets their needs e.g. large, Braille or other languages, complying with AIS standards.
• Maintain a high standard of professional behaviour and ensure effective communication with all members of the multi-disciplinary team, patients, carers and relatives, mindful of own and others body language and barriers which may affect communication.
• Participate in discussions about patients care and ward/clinic/departmental issues at safety huddle/handover meetings.

Person specification

Education / Qualifications

Essential criteria

• GC/GCSE (or equivalent) Maths and English (Grade C or above)
• Willingness to complete level 2 healthcare apprenticeship

Experience

Essential criteria

• Demonstration of working in a team

Desirable criteria

• Experience working in a NHS / private healthcare setting
• Minimum one year experience in a customer service / front facing role

Knowledge

Essential criteria

• Understanding of equal opportunities

Desirable criteria

• Providing good care

Skills / Abilities

Essential criteria

• Good communication skills written and verbal
• Ability to use Microsoft packages

Desirable criteria

• Demonstrates good customer skills

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity, and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment, we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity, and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels, and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us