Oxford University Hospitals NHS Foundation Trust
Assistant Patient Pathway Administrator
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Assistant Patient Pathway Administrator
The Assistant Patient Pathway Administrator provides administrative support to ensure patient pathways are managed accurately and efficiently. The role involves booking appointments, maintaining waiting lists, updating patient records, and responding to patient and clinician enquiries using Trust IT systems. Working under supervision, the postholder supports compliance with national access standards and contributes to the smooth delivery of outpatient, diagnostic and treatment services.
Key Responsibilities
- Support the administration and tracking of patient pathways to ensure timely progression in line with national access standards (including RTT and cancer where applicable).
- Book, reschedule and cancel outpatient, diagnostic and treatment appointments using Trust patient administration systems.
- Maintain accurate and up-to-date patient records, including outcomes, clinic decisions and correspondence.
- Manage waiting lists and support validation activities to ensure data quality and performance compliance.
- Act as a point of contact for patients, clinicians and internal teams, responding to queries in a professional and patient-focused manner.
- Process referrals, clinic outcome forms and related documentation in accordance with local procedures.
- Escalate pathway delays, breaches or data issues to senior administrators or team leads as appropriate.
- Adhere to Trust policies on confidentiality, data protection and information governance.
- Support colleagues and contribute to the smooth running of the administrative service.
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About the Trust
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our Values
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
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Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Commitment to Safety
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Contact Information
For further details / informal visits contact:
Name: Miss Lisa Halliwell
Job title: Access and Performance Manager
Email address: Lisa.halliwell@ouh.nhs.uk
Telephone number: 01295224116
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