Oxford University Hospitals NHS Foundation Trust
Assistant Patient Pathway Administrator
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Job Opportunity: Admin and Clerical Staff in Respiratory Outpatient Department
We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy outpatient department.
The successful candidate will play a vital role in supporting the administration function of the service, supporting clinicians to deliver high quality patient care.
Responsibilities
- Managing all elements of the patient pathway in line with the Trust’s Elective Access Policy.
- Becoming familiar with different outpatient pathways and referral to treatment (RTT) status codes.
- Working within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.
Requirements
- Good interpersonal skills in oral and written communication.
- Ability to communicate in a professional manner across a range of services and professionals.
- Flexible approach to work and ability to work as part of the wider administrative team.
- Ability to work independently and use your own initiative.
- Confident using a computer.
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Opportunities
You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.
Key Tasks
- Participate in the Trust and the Department’s protocols for appointments booked under the Directly Bookable system.
- Ensure all referrals are available for clinic.
- Log onto the Choose and book national system daily and print off all outstanding referrals, ensuring all attached documents are searched for and uploaded to patient records.
- Distribute all referrals to the appropriate consultant or team member to triage, ensuring all referrals are received back within 24 hours.
- Update EPR and the E-Referral system as required when referrals are received back, ensuring patients are updated with the appropriate appointment details.
- Maintain the E-Referral breach list daily and contact patients within 48 hours with an appointment date and time.
- Liaise closely with colleagues in all areas of the PAB (Patient Appointment Bureau), Clinical and administrative teams to ensure that all referrals are returned and actioned in a timely manner.
About Us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
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The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Contact
For further details / informal visits contact:
- Name: Tenisha Joseph
- Job title: Administration Manager
- Email address: tenisha.joseph@ouh.nhs.uk
- Telephone number: 01865 225252
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