Norfolk County Council
Assistant Practitioner - Mental Health Duty Team 10868
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Assistant Practitioner/ Duty Worker | 10868 | permanent contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | Wymondham near Norwich
An exciting opportunity has arisen within the Adult Mental Health Social Care service to be part of a recently developed Centralised Duty Team for Mental Health. You will be joining the Central Duty Team which currently covers North Norfolk, South Norfolk and Norwich localities.
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Role Overview You will be part of a small and developing team of practitioners who respond to referrals received into the mental health team and you will be required to adopt a strength-based approach as outlined in the Care Act 2014. You will be required to have good risk assessment skills and be able to work under pressure.
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Key Responsibilities
- Work collaboratively with colleagues in a fast-paced environment, liaising with professionals both within Norfolk County Council and from external agencies.
- Undertake assessments, service commissioning and reassessment work.
- Complete casework, depending on the needs of the service.
- Conduct assessments via video/telephone and/or face to face.
- Have excellent communication, record-keeping and keyboard skills.
- Be familiar with the Departments' eligibility criteria.
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Skills and Experience Required
- Experience of working with vulnerable people.
- Commitment to excellent customer service.
- Good listening skills, flexibility, adaptability to new ways of working and a commitment to supporting people to maintain their independence.
- Ability to drive and have access to transport.
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Benefits of Working with Norfolk County Council
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:- 'Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
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- Application Information
- Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
- You can find information on our Terms and Conditions here.
- Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
- We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
- Redeployment closing date: 05 August 2026
- All other applicants closing date: 12 August 2026
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