Essential Duties and Responsibilities

• Provide direct management to Full Service Partnership (FSP) program teams, ensuring that excellent care and services are provided to members/clients and ensuring compliance with Los Angeles County Department of Mental Health (DMH) and MHALA standards.
• Coordinate and lead staff meetings, case conference meetings, and other internal meetings.
• Provide ongoing direction, support, training, and team building to staff.
• Attend external meetings as needed by MHALA and required funding sources.
• Ensure program team are meeting the program’s budget and billing goals in a manner that aligns with program’s funding streams and targeted fiscal goals. Ensure timely and accurate data reporting. Meets individual and team productivity billing goals.
• Ensure that services are appropriate, integrated, and delivered with respect for member needs and choices.
• Oversee, monitor, and analyze the program’s performance goals as outlined in the DMH Program Service Exhibit for the FSP-ICM.
• Establish and maintain partnerships with community resources that will benefit member/client needs.
• Partner with Asst. Director on the recruiting, hiring, training, and mentoring new staff.
• Partner with other Program Managers/Leadership to support agency-wide, strategic program initiatives; work to establish excellent collaborative relationships with other agency departments.
• Foster transparent, open, and direct communication, and ensure input from team members; support the communication of strategic direction of agency and programs to department staff, addressing questions and concerns that staff may have.
• Partnering with Asst. Director on all employee-related matters, including employee relations.
• Ensure ongoing quality assurance checks of member files; ensure all notes and data collection are complete, timely, and accurate.
• Partner with the Asst. Director to ensure staff training and competencies are completed.
• Other duties as assigned.

Position Requirements

• Three years of experience in a non-profit social service agency providing direct services to members. Working with individuals experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
• Strong facilitation, written communication, and interpersonal skills, with the ability to work across regions, programs, and roles.
• Excellent verbal and written communication skills; tact and diplomacy; excellent relationship-building skills; exceptional ability to communicate articulately and effectively both individually and in group settings.
• Outstanding team-building and facilitation skills; ability to build consensus and seek input.
• Department of Mental Health (DMH), MediCal, and Full Service Partnership (FSP) experience highly valued, but not required.
• Excellent understanding of and experience managing boundaries with staff and members.
• Ability to handle complex crisis situations.
• Ability to provide supervision to diverse staff who possess a wide range of skills, abilities, and professional competencies.
• Knowledge of community resources and experience building community relationships.
• Proficient in computer applications such as Microsoft Word, Excel, and Outlook with previous budgeting experience preferred.
• Flexible work schedule to include some evenings or weekends when necessary.
• Driving with a current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment.
• TB clearance and re-testing every year are conditions of continued employment.
• COVID-19 vaccinations or booster shots are not currently required, however, this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot, may result in termination of employment.
• Employment verification directly from three (3) past employers within the most recent 7-year period.

Salary Description

$35.00 - $41.00 per hour