Charter Whyman Estate Agents
Assistant Property Manager
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Company Description
Charter Whyman is an estate agency serving Bedfordshire and Hertfordshire, known for a professional, honest, and contemporary approach to selling and renting homes. With over 100 years of combined experience, the team has built a strong reputation for delivering outstanding results and being frequently recommended by clients. The agency emphasizes long-term relationships, clear communication, and high-quality service throughout the property journey.
Working closely with its Knightsbridge office in Central London, Charter Whyman offers enhanced exposure and marketing for clients’ homes. The business is founded on core values of honesty, integrity, professionalism, and consistently achieving results.
Role Description
The Assistant Property Manager is a full-time, on-site role based in Letchworth Garden City. This role supports the Property Manager and wider lettings team in coordinating day-to-day management of residential properties, including handling tenant inquiries, organizing viewings, and assisting with check-ins and check-outs.
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Responsibilities include:
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- Arranging maintenance and repairs
- Liaising with contractors and landlords
- Maintaining accurate records
- Ensuring compliance with relevant regulations and company procedures
- Preparing documentation such as tenancy agreements and inspection reports
- Following up on outstanding issues
- Contributing to smooth renewals and rent reviews
The role involves regular face-to-face and phone contact with clients, tenants, and suppliers, requiring a professional demeanor and a strong focus on service quality.
Qualifications
- Strong property management and customer service skills, including handling tenant queries, coordinating maintenance, and supporting landlords effectively.
- Organizational and administrative skills, with the ability to manage documentation, maintain accurate records, and prioritize multiple tasks in a busy environment.
- Excellent verbal and written communication skills, with confidence in dealing with clients, tenants, and contractors in a clear, professional manner.
- Basic knowledge of residential lettings processes and property-related regulations, or a strong willingness to learn and apply them.
- Proficiency with common office software (e.g., email, word processing, spreadsheets) and property or CRM systems, or the ability to quickly learn new tools.
- Reliable, detail-focused, and able to work both independently and as part of a collaborative team in an on-site setting.
- Previous experience in property management, estate agency, or a customer-facing role is advantageous but not essential.
- Full UK driving licence and access to transport would be beneficial for property visits and inspections.
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