National Development/Cranshaw Construction
Assistant Property Manager
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The Opportunity
National Development is looking for an Assistant Property Manager for Peninsula Apartments in Boston, MA. The ideal candidate will bring a passion for people, apartment living, and creating a sense of community among residents and team members.
As an Assistant Property Manager, Your Essential Duties and Responsibilities
- Administrative tasks such as processing invoices, depositing rent checks, processing move-in and move-out accounting, and managing delinquency recovery
- Corresponding with prospective residents – establishing a good rapport, setting up appointments, touring the community, and guiding them through the leasing and move-in process, all while showcasing exemplary customer service and sales skills
- Preparing weekly and monthly leasing reports
- Initiating and executing the lease renewal process from offer to acceptance and preparing weekly renewal status update reports
- Participating in the planning and execution of resident events
- Conducting daily, weekly, quarterly property inspections to ensure that the property is well maintained
- Conducting routine inspections of vacant units and models to ensure that they are presentable and ready for move in
- Developing and maintaining knowledge of the property, community and competitors
- Staying on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities
- Assisting with the development and implementation of marketing strategies for the property, including maintaining a strong social media presence
- Cultivating and maintaining strong relationships with residents, offering a first-class resident experience and helping to maintain a strong sense of community
- Ensuring resident satisfaction through follow-up calls and emails as well as maintaining property reputation through timely response to online reviews
- Playing a role in achieving community financial goals and assisting in the development, preparation and administration of the community’s capital and operating budgets
- Demonstrating the ability to resolve resident complaints when possible as well as escalating to the Property Manager when necessary
- Assuming the Property Manager’s responsibilities when they are not present
- Working weekends as needed
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You Create Value by
- Being dedicated to our residents – working to exceed their expectations, resolving any community-related issues, and striving to create an extraordinary experience
- Being dedicated to our property – striving to exceed leasing goals, reducing turnover, maintaining a positive reputation (both online and anecdotally), and providing superior customer service
- Being dedicated to our team - you roll up your sleeves and assist team members—no job is “below your pay grade”
- Being dedicated to National Development – proactively managing issues, maintaining a positive attitude and proudly represent ND’s professionalism and our culture of sustainability and corporate social responsibility (CSR)
What You Bring to Us
- 3+ years experience in property management
- Experience with industry software (YARDI)
- Administrative and accounting skills
- Experience with a Revenue Management software platform (YieldStar preferred)
- Willingness to jump in, learning new tasks and systems
- Outstanding communication skills, both written and verbal
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What We Bring You
At National Development, we believe our greatest asset is our people. We are committed to supporting the health and wellbeing of our employees by offering a comprehensive benefits package to help everyone thrive both personally and professionally. Our benefits take into consideration everything from career development to family matters, health and wellness, and future planning:
- Affordable Health, Dental and Vision Plans to ensure you and any dependents are well cared for
- Flexible Spending Plans (Medical & Dependent Care)
- Life Insurance and LTD to protect you and your loved ones
- Employee Assistance Program, offering access to various life management resources, including confidential support for your mental health and wellbeing
- Employee Wellness Incentives to keep you active and informed
- Company-matched 401K to help you build a secure financial future
- Tuition Reimbursement Program to support you in continued learning and professional growth
- Paid Time-off to promote optimal work life balance
National Development is proudly an Equal Opportunity Employer (EEO) and encourages all qualified candidates to apply. We do not discriminate against employees or prospective employees based on race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, age or military status.
All candidates who accept a conditional employment offer will undergo a background check, drug test, and public social media screening, in accordance with Massachusetts and federal law.
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