Pinnacle Group Limited
Assistant Property Manager
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Assistant Property Manager
Pinnacle Group is seeking an Assistant Property Manager to join our Homes Team and support the delivery of housing management services across a portfolio of affordable housing properties. This customer-focused role will support multiple Property Managers in ensuring residents receive an excellent service, properties are well maintained, and clients' requirements are consistently met.
Working closely with residents, Property Managers, clients, and contractors, the successful candidate will play a key role in supporting day-to-day housing management activities while helping to create thriving communities and a positive customer experience.
About Our Homes Division
Our Homes Division delivers trusted housing management services across Affordable, Private Rented, and Leasehold properties. We work with local authorities, registered providers, and investors to support thriving communities.
Who We’re Looking For
We’re looking for someone with experience within housing, residential lettings, customer service, or the wider property sector. They will be an organized and proactive individual with strong communication and relationship-building skills, capable of managing multiple priorities and providing excellent customer service. The successful candidate will be confident working independently and as part of a wider team, with strong administrative skills and a commitment to delivering high standards across their portfolio.
This is a predominantly remote, home-based role, with occasional travel required across the Hampshire or West Berkshire regions.
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Key Responsibilities
- Support Property Managers with the day-to-day management of affordable housing portfolios
- Assist in managing and maintaining client customer portals, ensuring housing management queries are responded to promptly and professionally
- Ensure customer records and client systems are kept fully updated and accurate at all times
- Support the management of void properties, including assisting with viewings, sign-ups, and move-ins
- Assist with welcoming residents into their new homes and ensuring they receive all relevant tenancy information
- Support residents throughout the tenancy journey, responding to queries and providing excellent customer service
- Assist with estate inspections, repairs reporting, and general housing management administration
- Produce reports, correspondence, and administrative documentation as required
- Work closely with Property Managers, residents, contractors, and clients to ensure service standards are maintained
- Undertake any other reasonable duties as required to support the effective delivery of the housing management service
Key Requirements
- Experience within housing, residential lettings, property management, customer service, or an administrative role within a customer-focused environment
- Strong communication, organizational, and IT skills, including proficiency in Microsoft Word and Excel
- Knowledge of affordable housing, residential lettings, or the wider property sector would be advantageous
- Ability to work proactively under your own initiative as well as collaboratively within a team environment
- Excellent diary management and administrative skills, with a willingness to work towards a professional qualification such as ARLA or CIH
- Comfortable working remotely while travelling to sites when required
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What We Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect, and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities, and career progression.
Benefits
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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