Rendall & Rittner
Assistant Property Manager
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ASSISTANT PROPERTY MANAGER
Rendall & Rittner
£Competitive
Home Based - London
Role Overview
You will play a pivotal supporting role to a Senior Property Manager, helping to deliver first-class management across four London residential developments. You will be a trusted point of contact for residents, contractors, and stakeholders, coordinating smooth day-to-day operations, maintaining compliance, and ensuring actions are followed through.
This is a home-based role, providing flexibility to manage your workload remotely while supporting the Senior Property Manager with the effective management of the portfolio. You’ll be required to carry out site visits in London once a month and attend quarterly office meetings, balancing site-based responsibilities with focused home working to ensure the developments are well-managed, safe, and running efficiently.
ROLE EXPECTATIONS
Most days you will manage inboxes and resident requests, progress maintenance actions with contractors, and keep compliance, H&S, and finance-related records up to date. You will prepare reports, minutes, and communications, and support the planning and follow-up of site inspections, meetings, and remedial works. You’ll work closely with your Senior Property Manager to prioritise tasks, spot risks early, and keep stakeholders informed.
What Success Looks Like
- Residents receive timely, clear, and courteous responses, with issues resolved or progressed swiftly.
- Compliance, H&S, and statutory obligations are meticulously tracked, documented, and up to date.
- Contractor works are well-scoped, competitively procured, delivered on time, and to standard.
- Service charge administration is accurate, with strong cost control and proactive variance spotting.
- Site inspections translate into clear action lists with visible progress and tidy close-out.
- Your Senior Property Manager and team are supported with organised files, reports, and on-time deliverables.
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How You'll Spend Most Of Your Time
- Managing resident queries, logging cases, and updating stakeholders until resolution.
- Scheduling, briefing, and coordinating contractors; raising POs and tracking jobs to completion.
- Supporting monthly site inspections and producing follow-up actions and communications.
- Maintaining H&S and compliance records, certificates, and risk assessment actions.
- Assisting with service charge administration, budgeting inputs, and invoice approvals.
- Preparing meeting packs, agendas, minutes, and concise portfolio reports.
Who This Role Is For
- You are service-focused, calm under pressure, and motivated to get things done right first time.
- You are highly organised, detail-driven, and comfortable juggling multiple priorities.
- You communicate clearly and diplomatically with residents, contractors, and colleagues.
- You enjoy being on-site as well as behind the scenes, turning plans into practical outcomes.
- You take ownership, follow through on actions, and proactively suggest improvements.
Experience That Helps
- Excellent customer service skills and a proactive, problem-solving attitude.
- Experience in residential block or property management support, facilities, or estate operations.
- Familiarity with leasehold principles, service charges, and contractor coordination.
- Confidence using property management systems, Microsoft 365, and creating clear reports/minutes.
- Exposure to H&S/compliance processes and translating risk assessments into actions.
- Organising site visits and meetings across multiple locations in London.
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What We Offer
- Competitive salary, aligned to experience
- Discretionary bonus
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance, and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, retail, fitness, and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent, and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems, and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your approach to resident service, organisation and prioritisation, coordination of contractors and compliance actions, and how you translate site findings into clear plans and outcomes
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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