ETM Group London
Assistant Restaurant Manager
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Kitty Hawk
Kitty Hawk is a contemporary rooftop bar and restaurant in the heart of the City of London, offering a lively dining experience, stylish surroundings, and a strong focus on exceptional service. Set above the capital with sweeping skyline views, Kitty Hawk combines seasonal menus with a vibrant drinks offering, creating a social and elevated guest experience.
As part of ETM Collection within ETM Group, Kitty Hawk sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role Overview
At ETM Group, being an Assistant Restaurant Manager is a key leadership role and an important step in your progression within premium hospitality. You're not just supporting service - you're helping drive standards, developing your team, and ensuring every guest experience reflects the quality and professionalism of our ETM Collection venues.
Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Assistant Restaurant Managers play a vital role in the daily success of the restaurant. Working closely with the Restaurant Manager and senior leadership team, you help lead service, maintain operational standards, and create memorable guest experiences through strong floor presence and hands-on leadership.
As an Assistant Restaurant Manager, you will take ownership of key areas of the operation, support team development, and help deliver strong commercial and service performance. This is a hands-on role where energy, organisation, and attention to detail are essential, alongside a genuine passion for hospitality and guest experience.
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If you are driven by people, passionate about premium service, and ready to take the next step in your management career, this is an opportunity to grow within one of London's leading hospitality groups.
Company Benefits
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Healthcare Plan
- Quarterly Bonus Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Wagestream for better money management
- Access to the award-winning Hospitality Action Charity, offering an Employee Assistance Program
- Group-wide Learning and Development opportunities
- Complimentary hot drinks in your venue
- Complimentary meal on shift
- Your birthday lunch is on us
The Ideal Candidate Will Present
- Proven Experience: You have experience in a supervisory or management role within a premium or high-end hospitality environment.
- Leadership Potential: You are a confident and approachable leader with a passion for developing and motivating your team.
- Guest-centred Approach: You consistently deliver excellent guest experiences with strong attention to detail.
- Operational Awareness: You understand the importance of smooth floor operations, service standards, and team coordination.
- Commercial Understanding: You have a good understanding of labour control, service efficiency, and overall restaurant performance.
- Organisation & Communication: You are highly organised, communicate effectively, and remain calm during busy service periods.
- Passion for Food & Drink: You have a strong interest in modern food and beverage trends within premium hospitality.
- Hands-On Leadership: You lead from the floor, support your team throughout service, and set the standard through your actions.
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About Us
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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