OCS
Assistant Security Operations Manager
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About The Role:
Shift Pattern: 4 on 4 off, 06:30 - 18:30
To contribute to the safety and security of Alton Towers Resort, staff, guests, and visitors. To manage the security measures deployed at Alton Towers Resort.
To manage the running of the Security Control room, including all integrated security and safety systems to ensure optimum security levels are maintained across the resort be it physical measures or technological measures.
To manage the Security team resource and all associated people processes.
Main duties and responsibilities:
- Understand and actively contribute to the delivery of Alton Towers Resorts Security Strategy and Venue Risk Assessment to ensure requirements are met.
- To assist with the coordination of evacuation and all other incident management procedures relating to hotels, escalating through the appropriate channels when necessary. Utilising all forms of communication and surveillance.
- To manage the team of security officers in line with Alton Towers Resorts policy and procedures.
- Manage the deployment of the security team to ensure maximum optimisation of resource
- To manage the team’s rota, sickness and annual leave to ensure that there is always suitable cover.
- To be the point of contact for all initial team queries or escalations.
- Manage the security control room, systems and its access to ensure compliance with Alton Towers Resorts CCTV Policy, reporting any areas of non-compliance to the relevant responsible teams.
- Communicate with all emergency services and other relevant stakeholders when necessary. Particularly in regard to incident management such as evacuations and major security incidents/threats.
- To audit delivery from the security team to identify any training gaps. To source or deliver training to address these gaps.
- Monitor and manage access to Alton Towers Resort premises and restricting access to ensure there are no unauthorised personnel.
- Maintain a detailed understanding of Alton Towers Resorts visitor management system and support procedures to ensure they are adhered to.
- Conduct person, property, and vehicle searches to meet Alton Towers Resorts policies and procedures, or as requested by Operations management.
- To manage the use of the EIDOS software system to ensure it is being used correctly and to its full capacity.
- Assist the Security Operations Manager in developing standard processes and procedures for the security team and ensure they are implemented.
- Support the wider Alton Towers team’s pre, during and post events on all matters related to security.
- Communicate and liaise effectively both verbally and in writing with all visitors to Alton Towers Resort to ensure excellent standards of customer service.
- To communicate effectively with all resort stakeholders to promote a combined approach to security responses on the Resort.
- To manage the control room, when required utilising the appropriate systems to aid a safe and secure event delivery, including ingress, egress and internal escalations. This will include the use of CCTV, EDOB and access systems.
- Attend and participate in relevant event related meetings and forums.
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General
- To contribute to the success of our One Team culture to deliver our aims and objectives, maintaining a flexible and positive attitude.
- To adhere to Alton Towers Resort’s Health and Safety policies and procedures and to observe a duty of care to all visitors, staff and contractors to Alton Towers Resort.
- To undertake any other duty commensurate with this post as determined by your manager.
- This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing.
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It is inevitable over time that the emphasis of this job will change, therefore this information will be periodically reviewed, revised and updated
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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