SUEZ
Assistant Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract type: Permanent
Working Pattern: Full time
Location: Exeter
Hours per week: 37.5
Dates that interviews will take place: W/C 17th August 2026
Salary: £44,432 Basic Salary
Summary of vacancy
Are you an experienced operational leader with a background in Transport, Logistics, Waste Management or a similar fast-paced environment?
We are looking for an enthusiastic, driven and capable Assistant Service Delivery Manager to join our busy DCW Exeter operation and play a key role within our local leadership team.
At DCW, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to lead teams, improve performance, collaborate across the business and drive positive change, we want you on our team.
DCW is a subsidiary of SUEZ recycling and recovery UK
About The Role
This is a permanent position working 37.5 hours per week, Monday to Friday, with working hours to fit the needs of the business. Total package worth over £56,000 inclusive of base salary, up to 10% annual bonus, company car or car allowance, 5% employer pension, 25 days holiday (plus 8 bank holidays) and other benefits.
What will I be doing?
As an Assistant Service Delivery Manager, you’ll play a key role in leading our operation and ensuring we deliver a safe, compliant, efficient and consistently high-quality service to our customers.
Customer service will be at the heart of the role. You’ll work closely with the Senior Service Delivery Manager and operational teams to ensure that our customers receive the service they expect, with a strong focus on reliability, communication, responsiveness and getting things right first time.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Duties Include:
- Lead and support operational teams to deliver excellent customer service.
- Monitor service performance and customer KPIs.
- Identify and resolve service failures quickly.
- Support the investigation of customer complaints.
- Drive a right-first-time approach across the operation.
- Ensure customer issues are communicated and resolved effectively.
- Work closely with Customer Service and Commercial teams.
- Manage resources to meet customer and operational requirements.
- Maintain high standards of H&S, fleet and compliance.
- Develop and support supervisors and operational colleagues.
- Drive continuous improvement across the operation.
- Support employee relations and performance management.
- Challenge poor performance and drive accountability.
- Support the Senior Service Delivery Manager with operational performance.
- Deputise for the Senior Service Delivery Manager when required.
What are the requirements?
- Proven experience in a management or senior supervisory role, ideally within Waste, Transport, Logistics or a similar operational environment.
- Strong leadership skills with the ability to motivate, develop and hold teams accountable.
- Experience of managing operational performance and delivering against agreed targets and KPIs.
- A strong understanding of Health & Safety and operational compliance.
- Knowledge of fleet management, driver compliance and tachograph requirements would be advantageous.
- Experience of managing employee relations matters, including disciplinary and grievance processes.
- Strong organisational and administrative skills, with the ability to manage competing priorities.
- Excellent communication skills, both written and verbal.
- Strong numerical and analytical skills, with the ability to understand operational data and identify trends and opportunities.
- Good IT skills, including Microsoft Word and Excel.
- A Transport Manager CPC is desirable but not essential.
- A full driving licence is essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.
We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
What are the requirements?
What will I be doing?
Job Description RR_Assistant_Service_Delivery_Manager.pdf
Closing Date: 14/08/2026
Once we have sufficient applicants we withhold the right to close job vacancies early.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location