Bethphage
Assistant Service Manager
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Full-time Assistant Service Manager position (37.5 hours per week)
Location
Assistant Service Manager - South/West Shrewsbury
Salary
£13.42 per hour
Requirements
- UK Manual Driving Licence essential
About the Role
As an Assistant Service Manager, you will work closely with the Service Manager to provide leadership and support across six supported living services. You will play a key role in ensuring the people we support receive high-quality, person-centred support that promotes independence, choice, and achievement of their goals and aspirations.
Key Responsibilities
- Support the Service Manager with the operational management of six supported living services.
- Provide leadership, guidance, and support to staff teams.
- Lead by example in a positive, inclusive culture.
- Promote person-centred approaches and positive outcomes for the people we support.
- Monitor quality, compliance, and service performance.
- Complete audits, observations, supervisions, and staff development activities.
- Support investigations, incident reviews, complaints, safeguarding processes, and the implementation of learning outcomes.
- Analyse service data, identify trends, and drive continuous improvement.
- Ensure accurate record keeping and effective use of Eclipse and Care Planner.
- Promote Positive Behaviour Support and least restrictive practice.
- Develop positive relationships with families, professionals, and other stakeholders.
- Work in line with Bethphage's values, policies, and procedures.
- Oversee medication management in line with policy and procedures.
- Promote independence, choice and community participation for the PWS.
- Coordinate staff rotas, shift planning, and service coverage.
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What We Are Looking For
- Experience working with people with Learning Disabilities and Autism.
- Previous supervisory or management experience within Health and Social Care.
- A good understanding of Person-Centred Thinking and Planning.
- Knowledge and understanding of Positive Behaviour Support.
- Experience completing audits and monitoring service quality.
- Good IT, literacy, and communication skills.
- The ability to work independently using their own initiative, as well as work effectively as part of a team.
- Strong organisational skills and the ability to manage multiple priorities across six services.
- Experience supporting staff development through motivation, coaching, mentoring, supervisions, and performance management.
- An understanding of CQC regulations and how to evidence good practice through quality monitoring processes.
- Level 3 Diploma in Health and Social Care, or working towards this qualification.
- Passionate about delivering high quality care.
- Excellent communication & organisational skills.
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What We Offer
- Excellent opportunities for career development.
- A Simply Health Cash Plan - to help you with healthcare costs including dental, physiotherapy, chiropody, optical, new child payment, prescriptions, and more.
- Long service rewards starting at £100 increasing to £150 depending on length of service.
- Generous annual leave entitlement: 28 days holiday in your first year, 33 days after five years, 38 days after ten-years' service.
- High quality training & ongoing support through supervisions, team meetings, PDRs.
- Birthday recognition – an Amazon e-voucher every year.
- Refer-a-Friend Award – earn £200 for every successful referral who completes their probation.
- Enhanced DBS check paid by us.
Important Information
- Closing date: 9th October 2026.
- Interview date: Tuesday 13th October 2026.
- Some of our roles require males, females, race, and age-specific employees only. Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010.
- WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION.
If you are passionate about developing teams, driving quality, and making a positive difference to the lives of the people we support, we would love to hear from you.
For more information, please get in touch with our recruitment team by calling: 01743 272880 or drop us an email at:.
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