Chelsea and Westminster Hospital NHS Foundation Trust
Assistant Service Manager - HIV & Sexual Health
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Assistant Service Manager
As an Assistant Service Manager within the Specialist Care Division, you will support the operational management and delivery of high-quality, patient-centred services across 56 Dean Street and HIV/GUM services.
Responsibilities
- Operational Management: Support the day-to-day running of services, oversee administrative and operational processes, and contribute to the achievement of key performance, productivity and quality targets.
- Service Improvement: Lead and support service improvement projects, transformation initiatives and operational developments delegated by the Deputy General Manager or Service Directors.
- Team Leadership: Provide line management responsibilities for designated staff, ensuring effective supervision, performance management, appraisal completion and the development of training plans aligned with Directorate, Division and Trust objectives.
- Collaboration: Work collaboratively with multidisciplinary teams, including clinical, nursing and administrative staff, to help improve patient pathways, maximise the effective use of resources and support the delivery of safe, responsive care.
- Data and Information: Work with Information and Clinical Coding teams to support improvements in data quality, reporting and information management. Stay updated with EPR and other Trust system developments.
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About the Role
- Reporting: Report to the Deputy General Manager.
- Monitoring: Monitor key targets, support mutual aid arrangements and contribute to service improvement projects across the Directorate.
- Communication: Promote excellent customer service, address operational issues, coordinate investigations into administrative complaints and implement improvements in response to patient feedback.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s highest-performing and safest NHS trusts, providing services across Chelsea and Westminster Hospital, West Middlesex University Hospital and a network of community and specialist clinics across North West London.
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- Commitment: We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
- Development: We continue to invest in our services and facilities to support innovation, improve patient outcomes and enhance the experience of both patients and staff.
Application
- Flexible Working: Flexible working requests will be considered wherever service needs allow, and reasonable adjustments are available throughout the recruitment process for disabled applicants.
- Pre-employment: Successful applicants will be subject to the Trust’s standard pre-employment checks and probationary period.
- Early Application: Early applications are encouraged, as vacancies may close once a sufficient number of applications has been received.
Contact
For further details or informal visits, contact:
- Name: Jon Clark
- Job title: Deputy General Manager - HIV/GUM/TransPlus
- Email address: jon.clark7@nhs.net
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