Assistant Site Manager - Events (Bristol)

• Support daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational.
• Carry out pre-opening checks (hardware calibration, environment readiness, content testing) alongside or in place of the Event Manager.
• Troubleshoot first-line IT and technical issues on-site (VR headsets, PCs, networking, displays), escalating to tech support partners where needed.
• Monitor experience performance throughout the day, resolving disruptions or resets promptly.
• Maintain stock of consumables (e.g., sanitisation wipes, headset liners) and uphold hygiene protocols.
• Assist in keeping technical documentation up to date and support training of team members on troubleshooting procedures.

🏛 Venue Operations (Ground Floor)

• Help ensure the ground floor VR experience space is clean, safe, and visitor-ready at all times.
• Coordinate cleaning and reactive maintenance for the VR zone, including public and back-of-house areas.
• Support queue management, timed entry, and visitor flow, particularly during peak periods.

👥 Team Support & Holiday Cover

• Assist in line managing front-of-house staff, including agency team members, day to day.
• Support daily staff briefings, rota coordination, and shift cover.
• Model high standards of customer service and professionalism for the wider team.
• Help train new team members on VR-specific procedures, safety, and technical protocols.
• Take full ownership of team management, rotas, and briefings during any period covering for the Event Manager, ensuring continuity of standards and cover.

🛡 Health & Safety

• Support daily safety and cleanliness walkarounds of the VR area.
• Act as a trained first aider for the venue, leading incident response (first aid, equipment malfunctions, or guest complaints), including full responsibility for this when covering for the Event Manager.
• Help keep risk assessments for the VR zone up to date and log incidents or near misses.
• Ensure staff are trained in relevant H&S procedures, including emergency evacuations and manual handling (if required).

📣 Customer Experience

• Help maintain a welcoming, engaging, and inclusive atmosphere for all guests.
• Act as a point of escalation for visitor queries or complaints, and the main escalation point when covering for the Event Manager.
• Support customer feedback mechanisms and feed insights back to the Producer and Event Manager.

📝 Communication & Reporting

• Provide handovers to the Event Manager (or, during cover periods, directly to the Producer) covering technical issues, visitor numbers, and operational highlights.
• Maintain accurate logs: staff attendance, incident reports, daily checklists, and maintenance tickets.
• Ensure a clean handover back to the Event Manager after any period of holiday cover, flagging anything requiring follow-up.

Ideal Candidate Profile

• Current, valid First Aid at Work certification is required for this role.
• Experience in live event, visitor attraction, or venue operations — preferably in immersive or tech-driven environments.
• Working knowledge of VR hardware/software and basic IT troubleshooting (e.g., Windows PCs, networks, Wi-Fi, device calibration).
• Experience supporting or managing teams, including casual/agency staff, in high-traffic public settings.
• Comfortable stepping up to run a site independently at short notice, with strong organisational skills and a calm, solutions-focused approach under pressure.
• Confident communicator and team player who thrives in a fast-paced, collaborative environment.
• Working knowledge of health & safety regulations and customer service best practices.

Additional Info

• Flexibility is essential: early starts, late finishes, and public holidays are part of the standard schedule.
• Some Mondays/Tuesdays may be required for maintenance, special events, or staff training.
• Holiday cover for the Event Manager should be expected on a periodic basis throughout the contract; specific dates to be agreed and scheduled in advance where possible.

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