Value Retail PLC
Assistant Store Manager
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Overview
We are currently recruiting for an enthusiastic and proactive Assistant Manager to join the Barbour team based at our Bicester store. As Assistant Manager you will actively support with store management and decision making, maintaining clear lines of communication throughout the store. You will motivate the team through effective leadership and make sure outstanding customer service and operational excellence is constantly achieved. The ideal candidate will have relevant people management skills and experience and be able to build strong relationships at all business levels.
Responsibilities
- Assist with running the store on a daily basis, in support of the Store Manager and second Assistant Manager to ensure all staff are performing to the expected standard.
- Managing performance and dealing with staff issues.
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
- Delegating tasks to the sales team.
- Experience in planning / executing stock counts.
- Understanding of visual merchandising.
- Supervising employees and providing additional training and coaching when needed.
- Handling resolving issues and escalated customer complaints.
- Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
- Understand customer care and selling skills and be able to generate enthusiasm within the team.
- Motivating employees to perform well.
- Maintaining strong communication throughout the store.
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Qualifications
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- Experience in a similar retail supervisory role.
- Strong Minded with an authoritative nature.
- Excellent people management skills.
- Commercial awareness.
- Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
- Capable of working under pressure.
- Ability to foster teamwork and keep morale high.
- Attention to small details.
- Ability to help educate and assist with the growth of others.
- Flexibility on working hours is essential.
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