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Deputy Store Manager (Maternity Cover) – Zara Cardiff
Full-Time Opportunity
At Zara, part of the Inditex Group, we are looking for a passionate and results-driven Deputy Store Manager to join our Cardiff team on a maternity cover basis.
This is a fantastic opportunity to step into a key leadership role within a fast-paced retail environment, supporting the General Manager to drive performance, lead teams, and deliver an exceptional customer experience.
🔹 The Role
As Deputy Store Manager, you will play a pivotal role in the day-to-day running of the store. You will work closely with the General Manager, Operations, Product, and CX teams to ensure seamless store operations and strong commercial results.
🔹 Key Responsibilities
Sales & Operations
- Support the General Manager in delivering sales targets and store KPIs
- Coordinate across Product, Operations, and Customer Experience teams
- Ensure smooth store operations across floor, stockroom, and cash desks
- Drive product flow, replenishment, and stock management efficiency
- Maintain high standards of store presentation, organisation, and maintenance
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People & Leadership
- Lead, motivate, and develop the team through clear communication and coaching
- Manage scheduling, productivity, and payroll processes
- Support recruitment, performance management, and succession planning
- Promote a positive, inclusive, and high-performing store culture
Customer Experience
- Lead by example to deliver exceptional customer service
- Work with the CX Manager to enhance the in-store experience
- Ensure operational excellence supports customer satisfaction
Compliance & Security
- Support all store security, cash handling, and loss prevention procedures
- Maintain high standards of health & safety across the store
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🔹 About You
We are looking for someone who is:
- Experienced in managing a fast-paced retail environment
- A strong people leader who inspires and develops teams
- Commercially focused, with the ability to drive sales and productivity
- Highly organised, adaptable, and solution-oriented
- Confident in decision-making and working under pressure
- Passionate about fashion, customer experience, and innovation
🔹 Why Join Zara?
At Inditex, we celebrate diversity, creativity, and opportunity. We are committed to building inclusive teams where everyone feels valued and empowered.
You’ll be joining a global brand that:
- Invests in your development and progression
- Encourages innovation and fresh thinking
- Champions sustainability and responsible retail
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