ARC'TERYX
Assistant Store Manager - Covent Garden, London (m/f/d)
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Your Opportunity at Arc'teryx
As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing, and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.
Our Assistant Store Managers grow through hands-on learning, steady coaching, and opportunities across stores, regions, and teams.
For our Store in Covent Garden (London), we are hiring a passionate Assistant Store Manager (all genders) to lead a team of 12 people together with the Store Manager in delivering exceptional guest experiences and building strong community connections. You’ll oversee all aspects of store operations, from team development and financial performance to inventory and brand engagement, while inspiring your team to live our values both in-store and outdoors.
As an Arc’teryx Assistant Store Manager, here’s what you’d be doing:
- People Leadership & Culture: Champion the Arc'teryx Vision, Purpose, and Values by cultivating a high-performing, inclusive, and guest-focused team culture.
- Talent Development & Coaching: Support the full employee lifecycle—from hiring and onboarding to performance management and offboarding. Partner with the Store Manager to build a strong leadership pipeline and ensure team development aligns with business needs.
- Guest Experience: Lead from the floor at least 80% of your week, modeling best-in-class service and ensuring every guest interaction reflects our commitment to excellence.
- Product & Brand Storytelling: Own product and inventory management—run walkthroughs, lead visual merchandising, and use storytelling to boost sell-through and bring products to life for customers.
- Community Engagement: Collaborate with the Store Manager and Community Marketing Manager to execute impactful store events and build meaningful partnerships that grow brand presence and community involvement.
- Operational Excellence: Support store operations and business priorities as assigned by the Store Manager, including scheduling, labor planning, and compliance.
- Financial Performance: Deliver on bold business objectives by supporting sales growth, expense control, and overall store profitability.
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Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful, and rooted in connection to the outdoors and community.
Are you our next Assistant Store Manager?
- Leadership Experience: 2-3 years in retail management, ideally within premium, outdoor, or sports lifestyle brands, with a proven ability to lead, motivate, and develop high-performing teams.
- Business Acumen: Skilled in budgeting, forecasting, expense control, and driving profitable results with an entrepreneurial mindset.
- Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
- Operational Excellence: Strong organizational, time management, and problem-solving skills, with the ability to manage inventory, scheduling, and team performance.
- Language Skills: Fluency in both the local language (e.g., German) and English is essential.
- Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.
Hours
- Full-Time | 5 days a week
Compensation
- Salaried | Base + bonus
Growth At Arc’teryx
Growth happens through practice, feedback, and the support of a wider community at Arc’teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.
What We Value In Our Teams
Our stores bring together teammates from a range of cultures, languages, and backgrounds, and this mix shapes how we learn from one another and how we serve our guests.
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How We Hire
We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we’re looking for.
Perks & Benefits
- LIVE IT: Time and space to connect with nature and pursue a purposeful life
- Scheduling Support: Predictable scheduling/rota planning that supports team balance
- Arc' Adventure: An employee recognition program offering outdoor experiences
- Growth & Learning: Access to leadership training, skill-building workshops, and career development programs
- Wellbeing Resources: Support programs that promote physical, mental, and financial wellbeing
- Gear Access: Generous employee purchase program + industry pro deals
- Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
Benefits may vary by role and location
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better.
Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.
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