Dr. Martens plc
Assistant Store Manager - (Exeter 39 Hours)
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Assistant Store Manager - Exeter
The gig for the Assistant Store Manager in our Exeter store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Main Duties
- Assisting the Retail Store Manager with the day-to-day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, providing excellent service to customers, and driving sales performance of the wider team to meet/exceed store KPIs
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing, and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop)
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assuming full responsibility for the store in Manager’s absence
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Essential Requirements
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- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing, and mentoring a retail team (including dealing with performance issues)
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and a high-level of customer service among staff and will support delivery of key store KPIs
- Excellent communication skills
- Numeracy & literacy skills
- Good IT skills – experience of using Internet, Email, Social media applications, Excel, and EPOS till point systems
- Back-of-house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues
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