Assistant Store Manager

Assistant Store Manager

Reporting to the Store Manager, the Assistant Store Manager will support with the smooth operation of our London flagship store.

Hours: 37.5 per week (including weekends and evening working)

Responsibilities:

• Daily running of the store, and assumption of the Store Manager duties in their absence.
• Deliver on store revenue KPIs through a people-first leadership approach; driving a culture of exceptional luxury service and a community mindset, including execution of launches, events, and VIP shopping.
• Continually upskill and develop your team, through clear criteria setting, ongoing coaching and feedback, and effective assignment of responsibility and ownership.
• Own a regular cadence of product and process training delivery, to ensure the whole team are enabled to show up as strong brand ambassadors.
• Nurture and develop relationships, both directly and through the team, to successfully deliver an elevated VIC engagement program.
• Work with the Community and Events teams to cement the store as a disruptor through impactful events and speedbump moments.
• Implement HR duties across the full employee lifecycle, including hiring, training, coaching and development, managing schedules, appraisals, performance management, and offboarding.
• Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.