Balzac Paris
Assistant Store Manager (m/f) - Permanent Contract
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You will join the Retail team and report to our Retail Director.
Responsabilities
STORE MANAGEMENT & OPERATIONS
- Comply with the procedures and strategy set by management
- Ensure an exceptional customer experience while following the sales steps
- Manage the various service providers working in the store
- Propose and implement commercial activations to exceed targets
- Uphold and guarantee the brand image
- Train and support the team (sales pitch, procedures, collections, materials…)
- Ensure the highest standards for store appearance (VM, uniforms…)
- Maintain the upkeep and cleanliness of the sales floor and staff areas
BUSINESS & PERFORMANCE MANAGEMENT
- Track commercial and financial KPIs
- Master the store’s P&L and stick to budgets
- Proactively put action plans in place to hit and exceed targets
- Handle bank deposits
- Deliver a weekly report and define an action plan to optimize performance
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PEOPLE & HR MANAGEMENT
- Manage the team and adapt according to business needs
- Ensure proper team organization to prevent under or overstaffing (leave approvals, temporary staff…)
- Identify hiring needs and report them to HR
- Conduct recruitment interviews, onboarding, and offboarding alongside HR
- Submit payroll variables in line with company deadlines
- Create and optimize staff schedules
- Set up monthly check-ins with each team member and maintain tracking
- Define team and individual goals
- Conduct annual performance reviews within set deadlines
- Step in and alert HR in case of behavioral issues
INVENTORY & STOCK CONTROL
- Guarantee efficient stock management, delivery schedules, and smooth product rotation
- Oversee cycle counts and rolling inventories
- Ensure smooth operations of the in-store kiosk (click & collect, repair services, hot stamping…)
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LEADERSHIP & MANAGEMENT
- Value diversity
- Support creative energy
- Foster engagement
- Share enthusiasm
- Harness the power of the team
✨ Profile Required
You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork. You have prior experience as a Store Manager within a high-end ready-to-wear brand.
Required Skills
Hard skills:
- Proficiency in the following tools: MS Office, Shopify, Biron, Eurécia, TalentView
- Maintain and optimize inventory
- Ability to recruit and build team cohesion
- Advanced schedule management skills
- Mastery of sales techniques
- Budget management and control
Soft Skills
- Rigorous and detail-oriented
- Strong organizational skills
- Proactive mindset
- Solution-driven
- Agile and adaptable
- Strong communication skills
- Leadership
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