Operations

• Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
• Follow company policy and procedures
• Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
• Fully proficient with all operational aspects and procedures, and proactive to learn new processes
• Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
• Have an awareness of the loss prevention procedures in store and communicate these to the team
• Pay attention to the security of the team and customers, by respecting health & safety guidelines
• Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
• Manage the needs of customer including exchanges, credit notes
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc
• Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conducts regular inventories

Commercial & Merchandising

• Be commercial in everything you do!
• Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines
• Manage the VM guidelines implementation and train your team on all VM aspects & standards
• Know how to adapt the VM guides to the space.
• Ensure the shop floor and the windows standards are impeccably maintained
• Know, use and communicate the VM tools and guidelines to the team.

Human resources

• Support the recruitment for the store with the manager
• Train and develop the team with a development plan that emphasizes their skills
• Follow the training progress of the new employees
• Identify the team members with growth potential and set up plans to develop their skills
• Coach and motivate your team by giving them skill targets to achieve
• Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team

Required knowledge & skills

• Demonstrate strong leadership skills and passion for people development
• Be a quick learner and good listener
• You must have excellent communication & organisation skills
• Understands how to deliver and coach luxurious customer experience
• Understand the business KPIs
• Show passion about the luxury retail and interest in fashion and retail market trends

Required qualities

• Leads by example in all occasions
• Details focused!
• Problem solver! Adapt to new situation, be proactive!
• Great people skills, excellent team work skills, be enthusiastic, dynamic!
• Excellent team work skills
• Positive and proactive attitude and knowledge of motivating a team
• Sense of the responsibilities and of the priorities of the store
• Be eager to learn, develop yourself and others.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.