OKA Direct LTD
Assistant Store Manager
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Assistant Store Manager
We are currently looking to recruit a full-time Assistant Store Manager (40 hours per week) to support our Retail Team, based at our OKA store in Newcastle.
OKA Newcastle is located on Fenwick's renowned furniture floor, the OKA space showcases a considered edit of furniture, homeware, textiles and lighting, designed to help create homes full of character, comfort and individuality.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Role Overview
Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.
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Key Responsibilities
- Provision of exceptional customer service to OKA customers
- Providing advice and guidance on products to customers in person and via phone
- Generating and maximising revenue to meet sales targets
- Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
- Identifying sales opportunities
- Promoting the OKA Home Stylist and Interior Design Service (IDS) services
- Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
- Role-modelling our Company Values and Behaviours
Our Values
- Put the Customer First: Provides exceptional internal and external customer service at all touchpoints
- Be In It Together: Approachable, personable, committed to shared success
- Think Big: Creative, innovative, solutions orientated
- Own It: Curious, persistent, drives results
- Stay Playful: Energises others, focuses on positives and opportunities, finds room for spontaneity
About You
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- Professional retail experience in a management or supervisory position
- Extensive selling skills and the ability to motivate others
- Good eye for display design
- Thorough knowledge of the furniture/home furnishings market
- Flexible approach to working hours as the sector demands
- Strong leadership, management, and organisational skills
- Problem-solver, excellent team player
- A creative, problem-solving spirit
- Passion for the OKA brand
Our Benefits Package
- 33 days holiday (including bank holiday entitlement), pro rata, plus.
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
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