Frasers Group
Assistant Store Manager
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Executive Summary
With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentlemen who understood the needs of international travelers and explorers. They dressed in style, dignity, confidence, and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were maverick and risk-takers. Men who enjoyed life. Men who looked further than the shores of England. These values remain true to the heritage and quality of the Gieves and Hawkes brand ethos.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travelers and explorers. We are most excited to maintain our position as No.1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.
We believe in nurturing the talent of our employees and developing their skills, and are excited to be recruiting for an experienced Assistant Store Manager to join the team in our brand new store in Bath.
Job Description
Purpose Of The Role
To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the establishing a new store & new team, impacting the growth and profitability of this business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Store Manager in their absence.
Key Responsibilities
Financial Targets
- To assist the Store Manager in communicating the financial targets/performance to the rest of the team.
- To support the sales team in achieving their individual targets.
- To support the Store Manager in improving the performance through business development initiatives, and key relationship building.
- To complete weekly trade report, including key anecdotal information and missed sales/potential opportunities.
- To ensure tailoring related costs are kept in line, monitoring monthly and taking immediate action if escalating.
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Team Management
- To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge, and visual merchandising standards.
- To ensure the team are carrying out effective, and only necessary, alterations on garments, and that the correct cost is charged on BS to the customer.
- To participate in a weekly meeting with the Store Manager to discuss staff performance, training needs, and set objectives for the coming week.
- To work with the Store Manager to review and implement an effective weekly training schedule.
- To effectively support the Store Manager with recruitment, induction, training, discipline, and appraisals.
- To maintain close communication with the company’s HR representative.
- To ensure all staff are well presented and portray the appropriate company image incorporating the brand values.
- To have a good knowledge of company employment expectations, and manage staff performance, with the support of GM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behavior.
Stock Management and Security
- To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures.
- To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day.
- To manage the risks of external and internal theft.
- To assist the Store Manager in ensuring the weekly cycle counts are executed and results are escalated to the Store Manager and communicated to the team. Prompt action plan and training put in place to address poor results.
- To oversee team deployment, lunches/breaks, maximize opportunities at quiet and peak times, ensure the shop floor standards are maintained, and that the recovery of the store is completed at close of business.
- To ensure the shop floor layout is always commercially led, with exceptional standards and presentation.
- To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad-hoc requirements are communicated to the relevant parties.
- To support the Store Manager with instore events, ensuring they are well prepared and executed.
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Customer Service
- To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
- To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
- To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
- To continuously review customer service standards across the store, ensuring issues are addressed promptly, and improvements made.
- To solve problems and troubleshoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.
General
- Any other duties as outlined from time to time by the Store Manager.
- Have an entrepreneurial approach to building & driving the Bath business.
- Have great networking skills to develop contacts and build the client base.
Qualifications
- Minimum of 5 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or previously a Store Manager of a smaller store.
- Clear, concise, polite communication essential.
- Passionate about all things tailoring, with a desire to increase this knowledge.
- Proficient in English, both verbal and written.
- Able to work under pressure, managing multiple scenarios at any given time, finding solutions.
- Immaculately presented.
- Punctual, flexible, and able to adapt to the needs of the business at short notice.
Additional Information
- Basic rate salary £28,500 - £31,500 per annum depending on experience.
- 28 days holiday a year, inclusive of bank holidays.
- 20% Staff Discount across all Frasers Group Stores.
- Clothing allowance.
- Commercial Bonuses.
- Generous product discount on all Gieves & Hawkes products.
- Long Service awards.
- Discounted Gym membership.
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