Broker, Client, and Partner Support

• Build professional working relationships with brokers, clients, insurers, capacity providers, and other business partners.
• Request additional risk information clearly and professionally.
• Explain documentation requirements and next steps without providing information beyond approved authority.
• Support senior underwriters during broker discussions, client meetings, and product demonstrations.
• Prepare meeting notes, risk summaries, quotations, and follow-up correspondence.
• Help maintain a responsive and professional service throughout the quotation and policy lifecycle.
• Escalate complaints, complex enquiries, potential conflicts, or sensitive matters to the appropriate person.

Compliance and Record Keeping

• Follow underwriting guidelines, delegated authority requirements, and internal approval processes.
• Maintain complete and accurate records of submissions, quotations, referrals, decisions, and policy changes.
• Handle personal, commercial, claims, and financial information securely and confidentially.
• Support audit, compliance, bordereaux, and management-information requirements.
• Assist with data-quality checks and correction of incomplete or inaccurate records.
• Follow applicable FCA principles, data-protection requirements, and internal policies.
• Report suspected fraud, material non-disclosure, inconsistencies, or unusual risk information through the correct internal process.
• Complete required training and remain informed about relevant regulatory and product changes.

Collaboration and Product Development

• Work closely with senior underwriters, insurance specialists, business analysts, product owners, developers, and management.
• Communicate underwriting requirements clearly to internal product and technical teams.
• Support testing of insurance workflows, rating functionality, document generation, and policy-administration processes.
• Provide feedback on system usability, data quality, and operational requirements.
• Help document underwriting processes, referral rules, question sets, and administrative procedures.
• Contribute to the continuous improvement of underwriting workflows and customer experience.
• Assist with the preparation of insurer, capacity-provider, and regulatory documentation when required.

Required Skills and Experience

• Previous experience in insurance, underwriting support, broking, policy administration, claims, financial services, or another relevant regulated environment.
• A genuine interest in developing a career in commercial insurance and underwriting.
• Strong written and verbal communication skills, particularly professional UK business communication.
• Good numerical ability and confidence reviewing commercial and risk-related information.
• Strong attention to detail and the ability to identify missing, inconsistent, or unusual information.
• Ability to understand and follow underwriting guidelines, referral rules, and documented procedures.
• Strong organizational and time-management skills.
• Ability to manage multiple submissions, deadlines, and follow-up actions accurately.
• Confidence communicating with brokers, clients, underwriters, and internal stakeholders.
• Good working knowledge of Microsoft Excel, Word, Outlook, and other standard business software.
• Ability to learn insurance and software systems quickly.
• Professional judgement and a clear understanding of confidentiality.
• Ability to work independently while seeking guidance when a matter falls outside assigned authority.
• Willingness to receive feedback, complete training, and continuously develop technical insurance knowledge.

Desirable Skills and Experience

• Experience in commercial motor, fleet, motor trade, courier, delivery, logistics, or vehicle-hire insurance.
• Previous experience as an Underwriting Assistant, Insurance Administrator, Broker Technician, Account Handler, or Claims Assistant.
• Understanding of quotations, renewals, endorsements, mid-term adjustments, cancellations, and policy documentation.
• Familiarity with claims histories, vehicle schedules, driver information, and fleet-risk assessments.
• Knowledge of delegated authority, bordereaux, referral procedures, or insurer underwriting guidelines.
• Experience using an insurance policy-administration, underwriting, or broker-management system.
• An understanding of telematics, connected-vehicle data, or usage-based insurance.
• Experience analysing spreadsheets, datasets, or management information.
• Progress towards, or an interest in completing, Chartered Insurance Institute qualifications.
• Knowledge of FCA-regulated insurance operations and data-protection requirements.

Learning and Development

The successful applicant will receive structured support to develop their knowledge of:

• Commercial motor and fleet insurance.
• Risk assessment and underwriting principles.
• Underwriting guidelines and referral procedures.
• Insurance quotations, policies, renewals, and mid-term adjustments.
• Broker and client communication.
• Telematics-assisted risk assessment.
• Compliance, record keeping, and delegated authority requirements.
• BizAlign InsurTech and BizAlign Telematics systems.

The Assistant Underwriter will be expected to complete assigned training, develop their insurance knowledge continuously, and work towards handling appropriate underwriting activities within approved authority.

Working Arrangements and Essential Requirements

• Full-time position based in Manchester, UK, with hybrid working as the default arrangement.
• Remote or hybrid working may be considered depending on the suitability of the candidate and the operational requirements of the role.
• Availability during agreed UK working hours.
• A stable, reliable, high-speed internet connection.
• Access to a suitable computer and a professional environment for calls and meetings when working remotely.
• Company equipment may be provided in line with internal policy and the requirements of the role.
• Willingness to attend the Manchester office, training sessions, partner meetings, or industry events when reasonably required.

How to Apply

To learn more about the role and apply directly through the AR Experts careers website, visit: https://arexperts.co.uk/job-description-assistant-underwriter

AR Experts Ltd is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.