The ideal candidate would have previous experience in a supervisor or management position in a live entertainment venue, or a bar and restaurant environment, with a history of driving revenues and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff, talk to them with understanding and motivate them effectively. A passion for live comedy and prior knowledge of the UK comedy industry would also be beneficial, but not essential.

Main Objectives Of The Role

• As the Duty Manager, ensure the operation of our event nights meets customer service standards, bar and food spends are as high as possible, without compromising on safety or the quality of the event.
• Collaborate with the Heads of Department to improve operations, revenue streams, and safety records.
• Write the weekly rota for all our casual staff, balancing different types of shows, audience profiles, opening and close times, staff availability.
• Manage cost control across the business, especially through controlling the rotas and managing expenditure on wages.
• Identify opportunities to make savings in any area possible, including purchasing.
• Create a welcoming environment for all acts, promoters, staff, and customers, ensuring a positive experience and high-standard events.

Duties And Responsibilities

• Duty Management of events, ensuring satisfaction of the promoter, customers, police, licensing, and venue owner.
• Plan and schedule staff on multiple-show nights, ensuring efficient and effective venue operation.
• Line management of heads of departments – bar, floor, kitchen, tech, security, and box office.
• Write rotas and deploy staff for event shifts, in line with budgets and expenditures.
• Forecast sales revenue on a weekly basis.
• Complete and submit accurate wage and payroll entries.
• Purchase and order stock, working with external stock takers to meet GP’s.
• Check deliveries into the club and input onto relevant systems.
• Recruit and train casual staff.
• Respond to customer feedback and complaints.
• Act as ‘DPS’ for the Venue, ensuring operations meet legal responsibilities.
• Work to agreed operational and H&S procedures, ensuring standards are met during event hours.
• Coordinate and implement marketing of all events with the Marketing Department, including local advertising.
• Work with the Venue Manager, Operations Manager, and the SMT to continually improve and develop systems.

Desired Skills And Qualifications

• Personal Licence holder
• Education to degree level
• History of people management
• Good verbal communicator
• Attention to detail
• Experience in dealing with the general public
• Sound decision-making, problem-solving, and information processing ability
• Ability & enthusiasm to drive sales

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Life At The Glee

Just like our venues are designed for everyone, so is our workplace. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We want the different perspectives, increased creativity, and higher innovation that comes from diversity.