About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:

• Pivotal purpose
• Trusted guardian
• Targeted innovation
• Facilitate connections
• Delivering excellence
• Inclusive culture

Job information:

• Functional title: Assistant Vice President Client Engagement – Client Management
• Department: Client Engagement
• Corporate level: Assistant Vice President
• Report to: Executive Director, Client Engagement
• Location: London

What you will be doing:

The candidate will work within the EMEA team to help deliver on expanding CLS’s product reach and revenue by growing business across established and fledgling clients as well as drive client relationship management for CLS. They will be part of a team servicing and supporting active FX participants in EMEA, across Banks, Asset Managers, Hedge Funds, NBFI’s and Corporates. This role is focused on building out strong relationships with existing CLS clients and growing product reach of CLS across the both the Settlement, Processing and Data product offerings.

This role is aimed at relationship and incremental product and revenue growth for CLS and strengthening CLS’s position in the FX industry. Key responsibilities include:

• Drive EMEA efforts aligned to building, strengthening and deepening penetration of the CLS product suite across clients in the region.
• Develop and execute a client engagement expansion program that actively positions CLS at critical levels within organizations
• Identify opportunities to deepen and upsell CLS products including: CLSSettlement participation; CLS Shareholding, Settlement Membership and 3rd party participation, Processing and Data Products.
• Management of Client targeting strategy in region with appropriate CRM record keeping (GoldVision).
• Develop action plans and execute effectively. Maintain up to date participation pipelines across products.
• Delivery of the CLS value proposition through appropriate client engagement.
• Work as an integral part of the Global team to assist both the achievement of the Regional EMEA KPI’s alongside the Global KPIs.
• Accountable for increasing meaningful client engagement measured by properly detailed plans, action planners and strategies for the assigned accounts and those of the team.
• Ability to leverage CLS executives and deploy SME’s effectively in order to build the relationship and strengthen the engagement where required.
• Have a clear in-depth understanding of FX businesses in order to help drive clients to expand their usage of the CLS product suite.
• Know and document all aspects of clients to maximise understanding of relationships, drivers and issue, and to optimise commercial benefit and industry support as well as meet KYC requirements.
• Accountable for ensuring that all CLS clients receive an excellent level of customer service as measured by regular reviews, call reports and satisfaction surveys.
• Responsible for ensuring that all issues are responded to and resolved in a timely and efficient manner.
• Feedback market and regional activity to relevant colleagues and departments within CLS to ensure understanding of market, member and client drivers and impacts or potential issues for CLS.
• Demonstrate networking capability within the market measured by understanding and intelligence on issues/drivers. Capable of regular relevant and impactful business conversations with key influencers and FX leaders in the region.
• Promote and represent CLS at market events and industry forums.
• Deliver presentations where opportunities arise.