National Trust
Assistant Visitor Experience Manager
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Summary
We’re advertising this vacancy on behalf of Waddesdon Manor. Please note you will NOT be employed by the National Trust.
Waddesdon Manor is managed by The Rothschild Foundation and as such, employment terms and salary are not set by the National Trust. Please click here for more information.
Click here for the full job advert.
We're looking for an experienced and dynamic Assistant Visitor Experience Manager to lead our House based Visitor Experience team at Waddesdon Manor, Buckinghamshire. You'll act as the duty manager for the House, acting as the main point of contact for and lead operational presence in the area, managing, motivating and supporting a large team of Visitor Experience staff and volunteers. You'll be heavily embedded in the daily operation, ensuring consistency of access, presentation and service, embedding the needs and expectations of visitors at the heart of the operation.
You'll be working Wednesday to Sunday.
What it's like to work here
At Waddesdon Manor, our values are rooted in Concordia, Integritas and Industria; working together, acting with integrity, and taking pride in what we do. We value collaboration, respect and a shared commitment to achieving the best for Waddesdon Manor, our visitors, colleagues and the collections in our care.
Click here for more information about this location.
Click here for the full job advert.
What you'll be doing
- Provide motivational line management for House based staff and volunteer teams, acting as a friendly and approachable point of contact so that teams are inspired by, engage with, and safely manage historic surroundings.
- Implement staffing plans to ensure all aspects of the visitor operation are sufficiently resourced using the Planday and MyVolunteering rota systems, and identify and resolve shortages in good time.
- Conduct daily briefings for staff and volunteer teams, ensuring consistent operational and experiential messaging.
- Alongside the Visitor Experience Manager, recruit talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews.
- Lead on ensuring that all of the House visitor route is open on time, and be responsible for proactively ensuring consistently high standard of presentation.
Who we're looking for
- A people person who is skilled in managing front-line teams, enhancing visitor experiences, and ensuring the smooth day-to-day running of busy, public-facing sites.
- A role model for our values and actively encourage others to follow your example.
- A confident communicator and team leader who thrives in fast-paced environments, inspires high performance, and is passionate about making heritage accessible, engaging, and memorable for all audiences.
Skills and Experience:
- Operational Excellence: Proven experience in an operational supervisory or managerial role in a visitor-facing environment. Hands on operational approach, leading by example.
- Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and motivating team to achieve departmental objectives. Strong leadership and team development skills, fostering a culture of inclusion and belonging.
- Volunteer Management: Experience of working with and managing volunteer teams, understanding the different approach needed to reward, recognize and motivate them.
- Visitor Experience & Communication: Proven passion and experience in delivering exceptional visitor experiences. Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues and handle in-person visitor feedback. Some public presentation and training experience.
- Understanding of Access requirements: Sincere commitment to making sites accessible to everyone, some experience of delivering access initiatives would be beneficial.
- Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
- Computer Literacy: Strong IT skills, including use of Microsoft Office and some experience with database systems. Some experience managing rotas would be beneficial.
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We will not be accepting applications via this website. In order to be considered for this role, please follow the instructions in the 'how to apply' section. Applications made via National Trust Jobs will not be considered.
The package
Waddesdon Manor is managed by The Rothschild Foundation and as such, employment terms and salary are not set by the National Trust. Please click here for more information.
- Complimentary tickets: To the house and grounds.
- Waddesdon Manor Discounts: 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
- Staff Card: A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
- Annual Leave: On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
- Sick pay: One week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
- Pension: We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
- Income Protection: On completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
- Life Assurance: A lump sum of 4 times basically annual salary is payable upon death in service.
- Long Service Awards: Every 5 years of service, you are invited to a celebration to recognise your contribution to the organisation. A cash sum is awarded as a thank you.
- Mental Health and Wellbeing Support: Access to a wellbeing platform and fully funded 1:1 counselling service.
- Enhanced Maternity Pay: After 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
- Enhanced Paternity Pay: After 12 months of continuous service, you may take 3 months of paternity leave at full pay.
- Eye Care: Eye care vouchers for employees who are DSE users.
- Flu Jabs: Free flu jabs in October.
- Travel: Cycle to Work Scheme, Season Ticket Loan for train or bus, Octopus Electric Vehicle Scheme.
- Deposit Loan Scheme: Financial support to go towards a private rental deposit.
- Access to Perk at Work: Access to exclusive discounts from hundreds of retailers, and up to 55% off cinema tickets.
- Memberships: 20% discount on new Nuffield gym memberships. 15% off Hartwell Spa Memberships and treatments, and 15% off food in the restaurant.
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National Trust place
Waddesdon Manor. Waddesdon, near Aylesbury, Buckinghamshire.
Requirements
- Compliance. Eligibility to Work in the UK
Additional information
We will not be accepting applications via this website. In order to be considered for this role, please follow the below instructions. Applications made via National Trust Jobs will not be considered.
To apply, please send a current CV and answers to the following five questions in any format you wish, for example a traditional Covering Letter or video to application@waddesdon.org.uk. Applications that do not include a CV and answers to the following five questions will not be valid.
- What appeals to you about this role at Waddesdon?
- Why are you the right person for this role?
- When working with someone with an opposing perspective how did you work together to come to a solution?
- When you implemented something new in your workplace, how did you do it and what effect did it have?
- Tell us about a time where you had to make fast decisions under pressure.
Closing date: 27 August 2026.
If you require an adjustment to the application process, for example due to disability or medical condition, please email application@waddesdon.org.uk.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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