the Design Museum
Assistant Visitor Experience Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview
The Design Museum is the world's leading museum devoted to contemporary design in every form, from architecture and fashion to graphics, product design and digital innovation.
We are looking for an experienced and energetic Assistant Visitor Experience Manager to help lead and motivate our Visitor Experience team, ensuring every visitor receives an exceptional welcome and experience at the museum.
This is an exciting opportunity for someone with experience leading customer-facing teams who enjoys developing others, managing operations and creating engaging visitor experiences in a busy public-facing environment.
About The Role
Reporting to the Visitor Experience and Operations Manager, you will support the day-to-day operation of the museum, undertaking duty management responsibilities and helping to lead a team of Visitor Experience Assistants and Volunteers.
You will play a key role in ensuring the team delivers outstanding customer service, maintaining effective staffing rotas, supporting recruitment and training, and helping to ensure the safe and efficient running of the museum.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key areas of focus include:
- Leading and motivating Visitor Experience Assistants and Volunteers across the museum.
- Managing daily rotas and staffing requirements to support museum operations.
- Undertaking duty management responsibilities, including health and safety and emergency procedures.
- Supporting the delivery of excellent visitor experiences, engagement activities and events.
- Contributing to membership, donation and ticket sales targets through excellent service delivery.
About You
We are looking for someone who brings:
- Experience motivating, developing and supporting teams or volunteers to deliver excellent visitor experiences.
- Duty management experience, including managing rotas and responsibility for health and safety and security in a busy operational environment.
- Strong communication, organisation and problem-solving skills, with the ability to remain calm under pressure.
- Excellent IT skills, including proficiency in Microsoft Office applications.
- An understanding of diversity, accessibility and inclusive customer service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The complete job description (including the person specification) is available to download on this page.
Terms and Conditions
Salary: Up to £31,090 per annum
Holidays: 33 days (25 days + 8 bank holidays) & Christmas Eve (museum closed)
Hours: 35 hours / 5 days per week, on a rota basis, including weekends, evenings, and bank holidays
Location: on-site at the museum
Closing date: Sunday 11 October (midnight)
Interviews: Wednesday 21 October + Thursday 22 October
Queries
If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location