Zinc
Associate Account Manager
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Associate Account Manager
Department: Account Management
Employment Type: Full Time
Location: Zinc - London
Reporting To: Oliver Ackland-Snow
Compensation: £31,000 / year
Description
As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🛍️
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us. 🌱🦋
Key Responsibilities 🗝️
- Manage and support customer accounts 📊
- Handle renewals and upsells to drive customer growth 💡💰
- Provide product insights to help customers maximise value 📈
- Build strong relationships and encourage customer advocacy through testimonials 🗣️
- Stay organised and proactive in managing multiple accounts efficiently 📅
Skills, Knowledge and Expertise 🚀
Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
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Problem-solving – Resolve issues independently and effectively 🧠
Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills 🌸
Communicator – Clear and confident communication with customers 🗣️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers' emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
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Autonomy – Work independently with minimal supervision 🌱
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer 🍉
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
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