How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Associate Account Manager
Department: Account Management
Employment Type: Full Time
Location: Zinc - London
Reporting To: Oliver Ackland-Snow
Compensation: £31,000 / year
Description
As an Associate Account Manager, you'll provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🛍️
Suitable for recent graduates. You'll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. We'll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you're organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us. 🌱🦋
Key Responsibilities 🗝️
- Manage and support customer accounts 📊
- Handle renewals and upsells to drive customer growth 💡💰
- Provide product insights to help customers maximise value 📈
- Build strong relationships and encourage customer advocacy through testimonials 🗣️
- Stay organised and proactive in managing multiple accounts efficiently 📅
Skills, Knowledge and Expertise 🚀
Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Problem-solving – Resolve issues independently and effectively 🧠
Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills 🌸
Communicator – Clear and confident communication with customers 🗣️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers' emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy – Work independently with minimal supervision 🌱
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer 🍉
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location