Associate, Customer Consulting Team (Japanese speaker)

• Respond promptly and accurately to client enquiries as the initial point of contact, ensuring consistently high standards of service whilst cultivating enduring client relationships.
• Administer a broad spectrum of administrative duties related to account management and transaction execution, adhering meticulously to internal policies and procedures for seamless operations.
• Collaborate with colleagues across multiple international locations to resolve client-related matters efficiently, escalating issues appropriately to Relationship Managers or senior management when required.
• Establish and maintain peer networks throughout MUFG by gathering pertinent information and fostering effective inter-office cooperation.
• Remain conversant with MUFG systems, procedures, manuals, and products—including general banking services, credit facilities, deposits, loans, and foreign exchange—to respond effectively to both client and internal queries.
• Review and update team procedures regularly in alignment with regulations, global standards, policy requirements, and industry best practices in partnership with Compliance & Legal teams.
• Verify and facilitate the collection of essential client documentation such as mandates, agreements, and indemnities for processing by other divisions including Planning, KYC, Operations, and Transaction Banking.
• Conduct thorough analysis using diverse data sources—including client intelligence—to generate valuable market insights that inform decision-making processes.
• Analyse incidents affecting clients by participating in post-incident discussions (PDs) and communicating outcomes clearly and promptly to relevant parties.
• Provide guidance on bank processes related to account maintenance for stakeholders and junior staff members whilst overseeing their work as necessary.

What you bring:

• Demonstrable experience in a client-facing capacity within corporate banking or financial services where collaborative effort was paramount.
• Proficiency in both written and spoken Business Japanese alongside fluent English communication skills enabling effective engagement with clients and colleagues alike.
• Advanced competence in Microsoft Office applications—particularly Excel and Word—for efficient management of data-driven tasks.
• A degree-level education or equivalent relevant industry experience providing a robust foundation for comprehending complex banking operations.
• Capacity to manage multiple priorities under pressure whilst maintaining accuracy and quality of output at all times.
• Logical reasoning coupled with meticulous attention to detail when analysing information or executing processes critical to client satisfaction.
• A collaborative disposition that fosters harmonious working relationships across teams locally and internationally within an organisation such as MUFG.
• Experience reviewing procedures against regulatory requirements or industry standards ensuring ongoing compliance within operational frameworks.
• Refined interpersonal skills including empathy, attentive listening, clear communication style—and the ability to offer constructive guidance or feedback when supporting junior staff members.
• An adaptable mindset open to embracing new methodologies or responding swiftly as business needs evolve within an agile work environment.

What sets this company apart:

MUFG distinguishes itself as one of the world’s foremost financial groups with a venerable heritage grounded in trustworthiness, stability, and prudent stewardship. The organisation is celebrated for its inclusive culture that values diversity of thought—fostering an environment where every employee feels supported irrespective of background or tenure. At MUFG’s London office situated at Ropemaker Place—a prestigious address at the epicentre of international finance—you will benefit from exposure to global best practices whilst working alongside knowledgeable professionals dedicated to nurturing talent. The company places significant emphasis on continuous learning: whether through structured training initiatives or informal knowledge-sharing among peers. Employees are encouraged to take ownership of their personal development journey whilst enjoying flexible working arrangements tailored around individual circumstances wherever feasible. Above all—MUFG is committed not only to delivering value for clients but also cultivating enduring careers built on mutual respect; here you will encounter supportive leadership devoted to helping every team member realise their full potential within a genuinely collaborative networked environment.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.