Ciena
Associate, Customer Success Advocacy - New Grad
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences!
Are you passionate about building lasting customer relationships, driving world-class experiences, and ensuring smooth service delivery? At Ciena, we are looking for an energetic and relationship-driven individual to join our team as a Customer Success Advocate. Be the key driver of retention, loyalty, and growth for our top customers while contributing to the future of communications.
How You Will Contribute:
- Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.
- Oversee successful delivery of programs and services by leveraging resources across functional teams.
- Develop project and resource plans to address program requirements effectively.
- Form and manage cross-functional virtual teams to meet program needs.
- Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.
- Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.
- Monitor customer indicators to proactively identify and resolve post-sales issues before impact.
- Act as the quarterback for product and service challenges, exceeding delivery commitments.
- Understand and mitigate factors affecting revenue recognition and assurance for assigned customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Must Haves:
- 0- 5 Years experience
- Bachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.
- Prince2 / PMP Certification preferred.
- Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.
- Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.
- Ability to influence through persuasion, negotiation, and consensus-building.
- Dynamic personality, collaborative, passionate, and customer-focused.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice to Haves:
- Critical thinker capable of analyzing complex problems and generating solutions.
- Strong judgment and decisiveness in delivering decisions amidst competing alternatives.
- Outstanding planning, scheduling, and coordination abilities.
- Familiarity with technology, services, and business acumen.
#LI-ST1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location