Cyera
Associate Customer Success Engineer
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Company Description
Cyera is an industry-leading AI Security Platform that helps global enterprises securely adopt AI at scale by protecting the data that powers it. The platform delivers precise visibility and intelligent controls to safeguard data everywhere—at rest, in motion, and in use—whether accessed by people or AI agents. Cyera is valued at $9 billion and supported by over $1.7 billion in funding from top-tier investors such as Accel, Blackstone, Cyberstarts, Georgian, Lightspeed, and Sequoia. The company is trusted by a growing number of Fortune 1000 organizations that rely on Cyera to secure their AI-driven data environments.
Role Description
The Associate Customer Success Engineer is a full-time, on-site role based in the United Kingdom. This role focuses on supporting customers in deploying, configuring, and optimizing Cyera’s AI Security Platform to meet their data security and compliance goals. Day-to-day responsibilities include:
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- Assisting with onboarding and integrations
- Troubleshooting technical issues
- Analyzing customer environments
- Providing guidance on best practices
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The Associate Customer Success Engineer collaborates closely with Customer Success, Product, and Engineering teams, documents solutions and workflows, and contributes to knowledge base articles and playbooks. The role also involves:
- Monitoring customer health metrics
- Participating in review meetings
- Helping ensure long-term adoption and value realization
Qualifications
- Technical proficiency in areas such as data security, cloud platforms (e.g., AWS, Azure, GCP), networking basics, or SaaS application support.
- Experience in customer-facing technical roles, including troubleshooting, incident resolution, and managing technical inquiries or support tickets.
- Strong analytical and problem-solving abilities, with skill in interpreting logs, performance metrics, or configuration data to identify root causes.
- Clear written and verbal communication skills, including the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Ability to work collaboratively in cross-functional teams and build positive, long-term customer relationships.
- Familiarity with AI, data protection regulations, or cybersecurity concepts is highly beneficial.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
- Comfort working in a fast-paced, innovative environment and willingness to learn new technologies and tools.
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