Associate Customer Success Manager

🎯 Your background might look like one of these…

You may be coming directly from industry:

• You have hands-on experience in construction, energy, water, utilities, surveying, or another area of infrastructure.
• Your experience could be technical, commercial, or focused on project delivery.
• You’re ready to bring your industry knowledge into a customer-facing technology role. You don’t need previous Customer Success experience – we’ll help you learn that.

Or you may already work in Customer Success or support:

• You have some experience in Customer Success, Technical Support, Customer Support, Account Management, or another customer-facing role.
• You’re genuinely curious about infrastructure and willing to get properly involved in understanding how our customers and their projects work.

Whichever route you’re coming from, you’ll be:

• A clear and confident communicator who can explain technical information to people with different levels of knowledge.
• Experienced in managing administration as part of your role, including keeping records up to date, coordinating actions, and following through on deadlines.
• Organised and proactive, with the ability to manage several customers and competing priorities.
• Comfortable using digital tools and able to pick up new technology quickly.
• Curious, reliable, and happy to ask questions when something is new.

It would be a bonus if you have:

• Exposure to geospatial technology, mapping, surveying, drone data, or digital project-management tools.
• Experience delivering customer training or explaining technical products to non-technical users.
• Experience using Planhat, HubSpot, or another CRM or customer success platform.

🌱 You’ll thrive here if...

• You enjoy building genuine relationships and creating a positive experience for customers.
• You take responsibility, follow through on what you say you’ll do, and aren’t afraid to ask for help when you need it.
• You’re excited by the opportunity to work with cutting-edge technology and learn more about how major infrastructure projects are delivered.
• Whether you’re coming from Customer Success or directly from industry, you’re looking for somewhere that will invest in your next step.

📈 What you’ll get

• Support to develop the Customer Success, product, or industry knowledge you don’t already have.
• Ownership of your own customer relationships, with an experienced team around you to help.
• Exposure to our Customer Partnerships, Product, and technical teams, giving you a broad understanding of how a growing ConTech business operates.
• The opportunity to visit customers and see how Sensat supports real infrastructure projects.
• A genuine route into ConTech, with the opportunity to develop towards more senior Customer Success positions or other roles across our wider customer team over time.

🤝 Why Sensat?

We build technology that helps infrastructure organisations make better decisions across some of the world’s most important projects.

Our AI-powered digital twins help customers visualise, plan, and manage complex infrastructure projects with greater confidence, helping reduce risk, improve collaboration, and deliver better outcomes.

If you’re coming from construction, energy, water, or another area of infrastructure, this is a front-row seat to how technology is changing the way these projects are delivered.

If you already work in Customer Success or support, it’s an opportunity to apply your skills to complex, meaningful customer problems while developing valuable technical and industry knowledge.

If that sounds like the kind of next step you’re looking for, we’d love to hear from you.

Benefits

• 📈 When Sensat succeeds, so will you, with equity share options
• 🏝️ Take a break using your 30 days of annual leave (in addition to bank holidays)
• 🌎 A flexible working environment
• 🎓 Continue learning every day through your £500 personal development fund
• 🥳 Regular social events! We’ve been to the theatre, racing around the tracks go-karting, had movie nights, watched the London Symphony Orchestra, line dancing lessons, and murder mystery...
• 💓 We’ve got your back, be it immediate access to mental health support through Spill or enhanced Family Leave for those welcoming a new arrival, we support you throughout your journey here.
• 🩺 We care about our people and want to make essential healthcare accessible and affordable. That’s why we have an Opt-in Corporate health and wellbeing cash plan (offering up to £1700 in cash back annually) provided through BHSF.
• 💻 We want to enable you to do your best work without having to think about whether your tech will work, so we'll set you up with a MacBook, mouse & keyboard, and £250 towards setting up your WFH environment.
• 💸 Pension: with Penfold. Employer contribution of 3%, employee contribution set at 5% but can be increased (relief at source or salary sacrifice).
• 🏋 Access to the benefits of our Fora office membership, including access to their gyms and fitness classes, events, and dog-friendly office
• 🚲 Other benefits including cycle to work scheme, season ticket loans, eye-care vouchers, payroll giving

📍 London, Shoreditch | Hybrid - 2 days per week in the office
👤 Reporting to our Head of Customer Partnerships

At this time, we are only able to accept applications from those who have a right to work in the United Kingdom. Our office is in Old Street, London.

Diversity, Equality & Inclusion

We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need, and our recruitment processes are conducted in accordance with the Equality Act 2010. If you require any adjustments during the recruitment process, please let us know.