Royal Bank of Canada
Associate Director, Business & Performance Management, Global Markets Transaction Services
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Job Description
What is the opportunity?
The Associate Director of Business & Performance Management for Global Markets Transaction Services provides operational and analytical support to drive performance management, cost optimization, and organizational effectiveness across the pillar. This role serves as a key business partner to leadership, translating operational data into actionable insights while supporting process improvements, compliance monitoring, and strategic initiatives. The Associate Director acts as a bridge between senior management and operations teams, ensuring alignment of the Global Markets Transaction Services group with broader Capital Markets objectives. This role reports directly to the Director of Business & Performance Management and works collaboratively with cross-functional teams including finance, operations, technology, and compliance to ensure optimal resource allocation, effective risk mitigation, and continuous improvement.
What will you do?
Business Performance Management & Analysis
- Support the development and maintenance of performance measurement frameworks, including KPIs, metrics, and dashboards for the pillar
- Conduct business performance reviews and analytics, translating operational data into insights and recommendations for senior leadership
- Assist in defining and updating pillar KPIs in coordination with the operating committee lead, with monthly monitoring and reporting
- Partner with finance, operations, and technology teams to ensure data quality standards and reporting infrastructure
- Support root cause analysis to identify performance gaps and inform strategic and tactical interventions
- Develop reporting tools and assist in the creation of business intelligence capabilities to support evidence-based decision-making
Cost Management & Financial Planning Support
- Support annual budgeting and financial planning processes for the pillar, including headcount and resource analysis
- Assist in monitoring and analyzing operating expenses, identifying variances and opportunities for corrective action
- Support the development of business cases and ROI analyses for operational projects and improvements
- Identify and quantify cost optimization opportunities through process improvement analysis and efficiency recommendations
- Assist with pillar NIE review and develop recommendations to reduce spend
- Support financial forecasting and reporting accuracy in coordination with finance partners
Operational Performance & Risk Monitoring
- Monitor and track pillar KPIs, operational risk events (OREs), and audit findings, supporting timely escalation and resolution
- In partnership with process subject matter experts, assist in identifying, assessing, and mitigating operational and process risks
- Support the monthly Senior Leadership Forum by preparing materials and tracking KPIs, audits, regulatory reporting, and EUCs
- Ensure current state processes are documented and compliance with regulatory requirements is monitored
- Support process improvement initiatives and recommend areas for simplification and efficiency to management
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Headcount & Resource Management
- Support evaluation and monitoring of headcount within the pillar, ensuring resources are optimized
- Assist in ensuring employee roles have clear, detailed, and updated procedures
- Support organizational assessments and resource allocation recommendations
- Collaborate with HR on workforce planning and organizational change management initiatives
Stakeholder Engagement & Cross-Functional Support
- Collaborate with cross-functional teams (finance, operations, technology, project management) to support capex projects and operational initiatives
- Facilitate communication and alignment between senior management, operations teams, and other key stakeholders
- Provide data-driven advice and recommendations to leadership on pillar decisions
- Support coordination with project managers, business transformation groups, compliance, and risk management teams
What do you need to succeed?
Must have
- Minimum 7+ years in business management, strategy, operations, or finance roles, with demonstrated experience in strategic planning, cross-functional coordination, and board/executive-level support
- Strong knowledge of financial planning, budgeting, variance analysis, and business economics; ability to interpret financial statements and translate financial data into strategic insights
- Advanced proficiency in Excel (modeling, data analysis, complex formulas) and PowerPoint (executive-level presentations); comfort with business intelligence and analytics tools
- Proven skills in story boarding and developing meeting materials used in executive-level decision making
- Proven ability to build credibility and influence with senior leaders; excellent communication skills (written and verbal); ability to navigate competing priorities and build consensus across functions
- Ability to synthesize complex information, identify root causes, think systemically, and develop actionable recommendations aligned with organizational objectives
- Demonstrated capability to conduct structured analysis, use data to inform decisions, and challenge assumptions constructively
Nice to have
- Prior experience in investment banking, trading, wealth management, or other Capital Markets functions; familiarity with CM business models and regulatory environment
- Experience driving organizational change initiatives, adoption of new processes, or transformational programs
- Familiarity with project management methodologies (Agile, Waterfall)
- Prior experience implementing or managing OKR frameworks or balanced scorecard approaches at scale
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.
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Job Skills
- Analytical Support
- Business Oriented
- Business Performance
- Business Performance Management
- Business Process Modeling
- Change Management Initiatives
- Communication
- Cross-Functional Teamwork
- Decision Making
- Interpersonal Relationship Management
- Long Term Planning
- Management Support
- Process Improvement Initiatives
- Process Improvements
- Process Management
- Risk Mitigation
Additional Job Details
- Address: 90 WESTERN PKY:BEDFORD
- City: Bedford
- Country: Canada
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: CAPITAL MARKETS
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026-08-26
- Application Deadline: 2026-09-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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