Barclays
Associate Director Hospitality & Leisure
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Job Description
Purpose of the role
To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.
Accountabilities
- Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
- Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
- Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
- Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship.
- Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
- Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
- Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
- Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and / or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
- All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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Join us
Join us as an Associate Director within our Large Corporate team working in our Hospitality and Leisure teams. You will support Relationship Directors in the management of portfolios containing higher-risk sectors and more complex regulatory environments, including areas such as gaming. The role will help ensure appropriate risk management, regulatory compliance, client coverage, and execution of strategic initiatives across these portfolios. In addition, the Associate Director will provide broader support to the Hospitality & Leisure team and leadership by contributing to business management activities, including pipeline management, sector initiatives, operational oversight, and coordination of key strategic projects. The role will act as a central point of support to enhance team effectiveness, governance, and overall business performance.
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Associate Directors work closely with Corporate Bankers in all sales support activity to drive the growth and management of complex clients and larger income opportunities. They proactively develop appropriate solutions to exceed client expectations and maximise overall satisfaction & advocacy and support the implementation of complex transactions through effective deal management and use of a strong internal network.
Essential Skills/Basic Qualifications:
- Undertaking or having completed Credit Skills Development or ifs School of Finance examinations, or equivalent, would be an advantage as the jobholder will be expected to completed CSD and risk accreditation within 12 months of being in the role
- High level of interpersonal skills demonstrated by excellent oral and written communication
- Team focused individual, with the confidence to successfully interact with some of the Bank’s most sophisticated and complex clients
- Must be comfortable building effective working relationships working with internal partners across the Barclays Group in order to best serve our clients
- Ability to work highly effectively to tight deadlines
- Keenness to develop a deep knowledge of the Hospitality and Leisure sector
- Strategic thinking – ability to assess and consider new business development opportunities through knowledge of markets and internal / external data sources
Desirable skills/Preferred Qualifications:
- Good awareness and knowledge of Barclays Corporate & Investment Banking products & services. Detailed knowledge of profit drivers (income, RWAs, pricing, credit grading, etc.)
- Understanding of complex debt and organisational structures
- Ability to proactively take personal initiative in terms of planning, organising and balancing workflow commitments
- Good understanding of the policies and strategies as they relate to the demands of the Team’s client base
- Previous experience of dealing with clients/customers
- PowerPoint, Pitch Book and Presentational skills
Assessment
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
Location
This role is based in London.
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